Our client is on the lookout for team members to join their Contact Centre Team, becoming one of their German Speaking Contact Centre Agents within their multinational team.
They are a dynamic and innovative company, and they seek candidates who have the same spirit. You will be joining a company that values its employees and invests in their career. You will work with a team of professionals who are available to help you navigate and grow.
Responsibilities:
- Receive incoming calls from the market, whilst converting the maximum number of these calls and enquiries into sales
- Achieve performance targets as set out by the Market Manager and Team Leaders
- Communicate to Team Leaders all relevant customer feedback to facilitate on-going improvements in our service quality and customer experience
- Assisting customers via phone, social media, chatbox, and emails.
- Working as part of a team and be able to stimulate and motivate others while being aware of and responsive to their needs and concerns
- Assist other markets by handling cross-market calls, ensuring that as many calls as possible are handled and converted into sales
- Dealing with customer complaints in a professional manner
- Ad-hoc tasks as assigned by the Team Leader
Requirements
- Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
- Fluency in English and German.
- Good sales and/or customer service skills from previous job experience
- Excellent communication skills – written & spoken in the required language
- Ability to work in a fast-paced environment
- Good team player with ability to build and maintain strong relationships
- Word processing skills be able to type 25 WPM.
- Flexible to be rostered from Monday to Sunday
Benefits
- Job stability - Role is being offered on a full-time indefinite basis
- Training and development
- Health insurance
- Mobile schemes
- Gym packages included
- In-house canteen serving different healthy food
- Monthly events
- Free on-site parking
- Staff discounts in over 50 businesses
- Dress down Fridays
- Normal office hours.
- Onsite working model in Mosta.
- Performance bonuses
- Fixed language bonus.
- Relocation package: 2000 euros after completion of 1st month.
