Asks for

The ad says“ACD (Automatic Call Distribution)”
The ad says“Agent management and provisioning”
The ad says“Experience working within Agile/Scrum teams”
The ad says“Experience with AI-powered IVR, chatbots, voicebots and speech-enabled solutions”
The ad says“Familiarity with APIs, Web Services, Data Actions, and basic integration troubleshooting”
The ad says“Knowledge of cloud platforms such as AWS or Azure”
The ad says“Knowledge of cloud platforms such as AWS or Azure”
The ad says“IVR and call flows”
The ad says“Understanding of SIP telephony, VoIP, telecommunications concepts, and call routing principles”
The ad says“Experience with AI-powered IVR, chatbots, voicebots and speech-enabled solutions”
The ad says“Familiarity with APIs, Web Services, Data Actions, and basic integration troubleshooting”
The ad says“2+ years of hands-on experience with Genesys Cloud CX administration, configuration, and support”
The ad says“2+ years of hands-on experience with Genesys Cloud CX administration, configuration, and support”
The ad says“2+ years of hands-on experience with Genesys Cloud CX administration, configuration, and support”
The ad says“Familiarity with APIs, Web Services, Data Actions, and basic integration troubleshooting”
The ad says“IVR and call flows”
The ad says“Basic scripting knowledge (JavaScript, Python, PowerShell) for automation and integrations”
The ad says“Basic scripting knowledge (JavaScript, Python, PowerShell) for automation and integrations”
The ad says“Agent management and provisioning”
The ad says“Basic scripting knowledge (JavaScript, Python, PowerShell) for automation and integrations”
The ad says“Queues and skills”
The ad says“Experience troubleshooting production issues and performing root-cause analysis in a customer-facing environment”
The ad says“Routing strategies”
The ad says“Understanding of SIP telephony, VoIP, telecommunications concepts, and call routing principles”
The ad says“Queues and skills”
The ad says“Experience with AI-powered IVR, chatbots, voicebots and speech-enabled solutions”
The ad says“Understanding of SIP telephony, VoIP, telecommunications concepts, and call routing principles”
The ad says“Experience troubleshooting production issues and performing root-cause analysis in a customer-facing environment”
The ad says“Experience with AI-powered IVR, chatbots, voicebots and speech-enabled solutions”
The ad says“Understanding of SIP telephony, VoIP, telecommunications concepts, and call routing principles”
The ad says“Familiarity with APIs, Web Services, Data Actions, and basic integration troubleshooting”

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Genesys Cloud CX Support Engineer?

Location: Flexible within Europe

What you will do:

Take responsibility for stability of platform and control company standards
Develop existing features according to best practices
Implement new functionalities in 15+ countries across Europe
Support whole team in incident management process
Work together with other IT departments
Help us to improve processes and routines that are implemented
Propose new solutions/corrections of actual setup
Cooperate with other team members and proactively help when needed

What we´re looking for:

2+ years of hands-on experience with Genesys Cloud CX administration, configuration, and support
Strong knowledge of contact center technologies, including:
- ACD (Automatic Call Distribution)
- IVR and call flows
- Routing strategies
- Queues and skills
- Agent management and provisioning
Experience troubleshooting production issues and performing root-cause analysis in a customer-facing environment
Understanding of SIP telephony, VoIP, telecommunications concepts, and call routing principles
Familiarity with APIs, Web Services, Data Actions, and basic integration troubleshooting
Ability to translate business requirements into technical solutions and platform configurations
Ability to work independently in a fast-paced operational environment and manage multiple priorities simultaneously
Experience with AI-powered IVR, chatbots, voicebots and speech-enabled solutions
Basic scripting knowledge (JavaScript, Python, PowerShell) for automation and integrations
Experience working within Agile/Scrum teams
Knowledge of cloud platforms such as AWS or Azure

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

What we offer

At Intrum we offer not only a challenging and rewarding career but also a challenging, exciting and developing position in an international company with growth ambitions. At Intrum you will work with highly motivated and skilled co-workers globally and be part of a supportive culture where effort counts.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!