Front of House Receptionist - Outpatients

Front of House Receptionist - Outpatients

Brighton Hospital | Admin | Full-Time | Permanent

Salary £25,545.00 per annum
37.5 hours per week

This is a full-time role working 37.5 hours per week on a variable shift pattern. Please note that flexibility is required, as the rota will include some evening shifts from 4:00pm to 8:00pm, as well as some Saturdays.

As the UK’s largest Healthcare Charity, we’re here to help look after the wellbeing of the nation. And as the face of Nuffield Health, you’ll help people feel at ease and find their way to where they’re meant to be. If you’re sensitive to people’s needs and passionate about exceptional service, it starts with you. 
 
As a Front of House Receptionist - Outpatients at our hospital, you’ll have great communication, IT and keyboard skills. You’re also able to explain sensitive or complicated information in a way that’s clear, sympathetic and easy to understand. Ideally, you have experience of working in healthcare administration or on reception. 
 
As a Front of House Receptionist - Outpatients , you will: 

• Help people feel comfortable when they visit your department
• Use your empathy and customer service skills to build positive relationships
• Answer the phone, deal with consultant, medical secretary and patient enquiries, and book appointments
• Take ownership of and monitor a busy email inbox, responding to and actioning enquiries in a timely and professional manner
• Welcome patients in person, directing them to the appropriate waiting area
• Work closely with colleagues to ensure the department runs smoothly
• Prepare clinical paperwork, referral forms, charge sheets, and terms and conditions

Helping you feel good. 

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you. 

Join Nuffield Health and create the future you want, today.  

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role. 

It starts with you.