French Speaking - Customer Service Representative

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colourful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.

We are currently looking for a French Speaking Customer Service Representative to join us at our facility in Asturias.

The French CSR role is a key position within the team, acting as primary customer interface for external customers, distributors, potential customers, and internal stakeholders.

Key responsibilities:

• Receives and processes all types of customer orders including complex orders, processes (laboratory work requests or sample sending etc.)
• Actively monitors open orders, products availability, and lead-time developments to ensure that deliveries arrive at the customer on time
• Interacts and works closely with the business team, sales representatives, back office to ensure that the customers’ requirements are met, and to have a better understanding of the market’s organization
• Understands cash collection process e.g. credit hold next steps/actions. On request, resolves open credit issues with customers and issues invoice adjustments.
• Follows desk procedures/policies in compliance with SOX, ISO, and other requirements
• Processes customer service and product complaints and returns according to Complaint Management process and return policies.

Key requirements:

• Education: Bachelor’s degree or equivalent through experience
• Language skills: Fluency in English and French. Spanish will be beneficial as the role is based out in Spain.
• Computer knowledge: Proficient in Word and Excel & good knowledge of SAP
• Ideally 2 years of experience in a customer service, supply chain on logistics department within an international company
• Excellent communications skills (verbal and in writing)
• Customer focused, team player and ability to work under pressure

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals. 

Our Company:

Axalta has remained at the forefront of the coatings industry by continually investing in innovative solutions. We engineer technologies that protect customers’ products – whether they are battling heat, light, corrosion, abrasion, moisture, or chemicals – and add dimension and beauty with colorful finishes. We have a vast and ever-evolving portfolio of brands primed to play an important part in everything from modernizing infrastructure around the world to enabling the next generation of electric and autonomous vehicles.  

Axalta operates its business in two segments: Performance Coatings and Mobility Coatings, which serve four end markets, including Refinish, Industrial, Light Vehicle and Commercial Vehicle, across North America, EMEA, Latin America and Asia-Pacific. Our diverse global footprint allows us to deliver solutions in over 140+ countries and coat 30 million vehicles per year. We’ve recently set an exciting 2040 carbon neutrality goal, in addition to 10 other sustainability initiatives, and we take pride in working with our customers to optimize their businesses and achieve their goals.

Axalta may use technology-assisted tools, including artificial intelligence (AI), to support certain aspects of the recruitment and selection process. These tools may be used to help manage applications, identify job-related qualifications, and assist recruiter review. All hiring decisions involve human oversight and review.

Recruitment Fraud Alert: We take candidate safety seriously. If you believe you’ve encountered a fraudulent job posting claiming to represent our company, please include a link or screenshot and report it to TA-Support-Center@axalta.com.

We consider an individual’s qualifications, skillset, and experience to determine final salary. This role is eligible for benefits such as health insurance and paid time off. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.

This is an active opening for which we are recruiting to fill immediately.