About the Role:
Fraud Analysts are responsible for reviewing user activity, identifying fraudulent behavior, and ensuring accurate, fair outcomes. This is an execution-focused role centered on consistent, high-quality review work within established guidelines. Success in this role is driven by productivity, accuracy, and adherence to SOPs.
Hours:
- The role requires employees attend training the first 3 weeks, from Monday-Friday, 9am-5pm CST. Then, moves to a full-time, 5 days/week position, requiring at 2 weekend days. This is a first shift position, 9am-5pm CST with flexibility.
Role Responsibilities:
- Review user accounts and transactions for fraudulent activity using internal tools
- Meet performance expectations
- Apply SOPs to make accurate, consistent decisions
- Maintain quality standards
- Escalate cases that fall outside defined guidelines
- Accurately track time, follow schedules, and maintain operational discipline
- Stay current on fraud trends, tools, and process updates
Minimum Requirements:
- Independently executes standard workflows with moderate complexity and consistent accuracy
- Strong attention to detail and ability to follow defined processes
- Ability to work efficiently in high-volume, repetitive workflows
- Sound judgment within established guidelines; knows when to escalate
- Reliable, consistent execution with minimal rework
- Comfortable with tools, data, and case-based review work
- Strong time management and accountability
- Must be available to work weekends
Preferred Requirements:
- Previous experience in fraud detection, trust & safety, risk operations, or account review environments
- Experience using case management platforms, handling repetitive workflows while maintaining attention to detail and accuracy
- Familiarity with Google Workspace tools, including Google Sheets, Docs, and Gmail
- Experience communicating and collaborating in Slack or similar platforms
- Comfortable navigating multiple systems and tools simultaneously in a fast-paced operational environment
- Experience working in KPI-driven environments with productivity and quality expectations
- Ability to adapt quickly to changing SOPs, fraud tactics, and operational priorities
Compensation:
At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The hourly salary rate for this position is $22.65. Discover our benefits and how our employees live rewarded at
https://fetch.com/careers.