Auctor
Hiring now
Founding Product Operations Manager
On-site · New York City, New York, United States$120k–150kFull-timeUpdated 2 weeks ago
Auctor
ApplyAuctor
Hiring now
On-site · New York City, New York, United States$120k–150kFull-timeUpdated 2 weeks ago
Auctor
ApplyAuctor is building the AI layer for professional services and software implementation. Think of us as the brain behind the best solution engineers, forward-deployed engineers, and onboarding teams—automating the documentation, the discovery, and the decision-making that powers $400B+ in services work. We're going after one of the biggest software categories of the decade.
As a Product Operations Manager, you'll work alongside our founding team of engineers and product leaders to build the infrastructure that turns raw customer signal into sharp product decisions. Your mission is to give a fast, opinionated team the data, structure, and shared context it needs to know what to build, why it matters, and whether it's working.
You'll own the systems that connect our customers, engineering, deployment, and go-to-market—synthesizing feedback into clear themes, defining the metrics that tell us whether the product is landing, and keeping the whole company oriented around the same priorities. This role requires a structured and analytical mindset, sharp product intuition, and a bias for building process that creates clarity instead of overhead.
Own how customer feedback gets captured—synthesizing requests and sentiment from deployment, sales, and Slack into a structured view of demand by account and theme
Define and instrument the metrics that show whether the product is working, from usage and adoption to pilot-to-annual conversion
Build the dashboards and reporting that give the team a clear, real-time read on product health
Run the recurring product sync and other rituals so they drive real product decisions, not status updates
Document the vision, the roadmap, and the why behind each initiative so the full team stays aligned
Partner with go-to-market on positioning, product assets, demos, and launch readiness
Work directly with deployment strategists to turn field insight into roadmap input
Own and rationalize the product tech stack—the tools the team relies on for feedback, analytics, and documentation
Establish the frame for prioritization so requests are weighed against the vision and customer impact, not who asks loudest
1-5+ years of experience in product operations, product management, strategy & ops, business operations, or consulting—ideally in enterprise software
Strong written and verbal communication skills
Strong experience with data and metrics; comfort with technical concepts and product tooling (coding not required but a plus)