Forward Deployed Engineer

SailPoint is the leading, AI-driven security platform providing the autonomous governance that best solves the needs for the modern enterprise. By harnessing the power of AI and machine learning, SailPoint automates and streamlines the complexity of delivering the right access to the right identities and technology resources at the right time. Delivered at the scale our enterprise customers demand.   

We are proud of our team and the culture we have built which has led to our employees voting us “best places to work” – 15 years in a row.  

What You’ll Do: 

Operating at the intersection of Solution Engineering, Professional Services and Product Management, Forward Deployed Engineers (FDEs) leverage state-of-the-art AI tooling alongside deep implementation expertise and industry knowledge to build foundational solutions, solve complex problems, accelerate our customers' time-to-value and decrease the cost of traditional services. You will partner with our sales organization by applying your technical abilities, problem solving skills and business acumen in support of SailPoint’s growth objectives.  

Forward Deployed Engineers (FDEs) at SailPoint embark on their journey by undergoing comprehensive product and sales training. This initial phase allows them to harness their existing experience, paving the way for a profound understanding of our SaaS solutions and the challenges they solve for our customers.  

Responsibilities: 

• Actively participate in the sales process and work closely with the direct and channel sales teams  

• Discover and understand customer requirements and align our solutions to those requirements, augmenting your expertise with AI tooling 

• Participate in onsite and remote foundational implementation engagements 

• Educate customers on high-level product architecture, functional design, and best practices 

• Assist in the analysis, and documentation of customer requirements and how they map to SailPoint solutions 

• Collaborate with cross-functional teams like sales, solution engineering, product, professional services, and customer success to ensure a seamless customer experience 

• Collaborate with other Forward Deployed Engineering team members to design creative solutions to complex problems.  

• Master Artificial Intelligence and Agentic technologies to solve customer problems. 

• Contribute to building out Agentic technology solutions that become our standard for demonstrations of SailPoint’s products.  

Requirements: 

• 5-7+ years of professional work experience as part of an enterprise software company, systems integrator, or consulting firm; 3+ years of software implementation or pre-sales experience. Experience in software development, implementation, and configuration 

• Excellent communications skills and extensive experience working directly with clients and partners 

• A working knowledge of technical infrastructure including web services, application servers, databases, virtualization, and directories is required  

• Conversant in modern SaaS architecture  

• Experience with agentic coding tools such as  

• Cursor, Claude Code, Kiro, Google Antigravity, GitHub CoPilot, OpenAI Codex 

• Familiarity with Java, XML, LDAP, SQL, JSON, Azure/AWS/GCP is desirable  

• Experience with the following tech-stack 

• NodeJS, JavaScript, Typescript, Angular, React.js 

Preferred: 

• 3+ years working with Identity, Governance and Access Management solutions  

• Experience with at least one of the following; SpringBoot, SpringMVC, XML, SPML/SOAP, web and application servers 

• Windows and Unix (Linux, Sun, HP, AIX) platforms 

• Relational databases (Oracle, Sybase, MSSQL, MySQL) 

• NoSQL databases (MongoDB, Cassandra, Redis) 

• Directories (LDAP, AD) 

• Java, BeanShell, JavaScript Node.js 

• Enterprise resource planning or service management systems (SAP, PeopleSoft, ServiceNow) 

• Cloud Infrastructure-as-a-Service platforms (AWS, Azure, GCP) 

• Front-end language experience (HTML, CSS, Angular, React, Vue.js) 

• Familiarity with SailPoint products and vendors such as Saviynt, RSA/Aveksa, One Identity, Oralce Identity Manager, etc..  

• Familiarity with AI and machine learning concepts 

• Experience with project management duties (project planning, resource management, scope, schedule and status, documentation) 

• Experience with quality assurance duties (usability testing, performance testing, automated testing, test scripts, test cases and test plans) 

• Security software or IT audit experience 

Education: 

• Computer Science degree, Engineering degree, or equivalent experience 

• J2EE certification and/or CISSP certification is a plus 

• SailPoint Certified Engineer or Solution Architect is a plus and is expected within 12 months of hire 

Travel: 

• This position may require up to 15% travel 

The Path to Success (Milestones):

1-Month Milestones:

• Undergo comprehensive product and sales training, harnessing existing experience to gain a profound understanding of SailPoint's SaaS solutions and the challenges they solve for customers.

• Begin to understand the FDE's role within the sales process by meeting key stakeholders across sales, solution engineering, and professional services.

• Familiarize themselves with the general approach to foundational implementation engagements and customer education strategies.

2-Month Milestones:

• Begin participating in sales deals, leveraging product implementation expertise and client and partner communication skills.

• Implement foundational solutions and proof-of-value implementations, contributing to rapid time to value for customers.

• Actively assist in the analysis and documentation of customer requirements and their mapping to SailPoint solutions.

3-Month Milestones:

• Be fully ramped on core tools and processes required for participating in sales deals and implementing foundational solutions.

• Consistently apply their expertise, enhanced by AI tooling, to discover customer requirements and align SailPoint solutions.

• Actively contribute to collaborative efforts with cross-functional teams and other FDEs to design creative solutions for complex problems.

6-Month Milestones:

• Serve as technical leads on customer engagements.

• Establish themselves as both technical and consultative experts within the SailPoint Sales organization.

• Consistently accelerate customers' time-to-value and decrease the cost of traditional services through deep implementation expertise.

• Actively contribute to building out Agentic technology solutions that will become standard for product demonstrations