About the Role

Technical engineer who works directly with enterprise customers to deploy and customize Jinba's workflow automation platform. You'll be the bridge between our product team and major enterprise clients, turning their business needs into working solutions.

Responsibilities

Deploy and configure Jinba for enterprise customers, ensuring successful adoption
Work with customers to understand their existing tech stack, workflows, and requirements
Build integrations connecting Jinba to customer systems (internal databases, legacy applications, enterprise software)
Translate customer feedback into product requirements for the engineering team
Debug and resolve production issues in customer deployments
Develop best practices, documentation, and reusable integration patterns from field experience
Own customer technical relationships from pilot through expansion

Requirements

Experience

3+ years in customer-facing technical roles (solutions engineering, implementation, consulting, or similar)
TypeScript proficiency; comfortable reading and modifying both frontend and backend code

Enterprise Integration

Deep understanding of enterprise tech stacks (ERP systems, databases, identity providers, internal APIs)
Experience integrating with legacy systems and navigating complex IT environments
Familiarity with enterprise security and compliance requirements (SOC 2, on-prem deployments, VPNs, SSO)

Customer Skills

Strong communication skills with both technical and non-technical stakeholders
Ability to work with IT teams, business users, and executives across different functions
Experience in regulated industries (finance, insurance, manufacturing a plus)

Technical Understanding

Familiarity with AI/LLM products and how they behave in production
Understanding of integration patterns (APIs, webhooks, data pipelines, ETL)

Strong Signals

Engineering or technical roles at major consulting firms (McKinsey, BCG, Bain)
Forward Deployment Engineer or similar customer-facing technical roles at Palantir, Accenture, or Deloitte
Implementation, solutions, or technical consulting experience at enterprise software companies (Salesforce, ServiceNow, Workday)
Prior experience deploying AI/automation products to large organizations

Mindset

Customer obsessed: you find satisfaction in solving real problems for real users
Willing to travel: 10-20% to customer sites
Entrepreneurial: you'll shape how we do deployments as the first dedicated FDE

About Jinba

We help large enterprises build automated workflows using plain English. Unlike traditional no-code tools that bolt a chat agent onto their interface, Jinba is built as a native vibe coding platform from the ground up.

YC W26. International team across SF and Tokyo. Growing fast with major enterprise contracts.