Forensic and Audit Group Manager - Operation Management Department, Operations Supervisory Department(C&M)

Job Description:

Business Overview
Rakuten Group provides more than 70 services across a diverse range of industries in Japan and around the world, including e-commerce, travel, digital content, fintech, mobile communications, and professional sports.

By connecting these services through a membership platform centered on Rakuten members, the Group has created the unique “Rakuten Ecosystem,” delivering value across multiple areas of everyday life.

*Rakuten’s Business in Numbers

https://corp.rakuten.co.jp/careers/services/

Department Overview
Supporting Governance and Sustainable Growth Across the Commerce & Marketing Company (C&M)

Operation Management Department serves as a key business partner to the Commerce & Marketing Company (C&M), which includes major Rakuten businesses such as Rakuten Ichiba and Rakuten Travel. Our mission is to support sustainable growth and enhance corporate value by strengthening governance, risk management, compliance, legal affairs, and other critical control functions across the organization.

Within this framework, the Governance & Control Section plays an important role in helping the business identify, mitigate, and prevent operational and compliance risks. Through proactive monitoring, audits, investigations, and preventive initiatives, we help ensure that C&M businesses operate safely, responsibly, and effectively.

Position:
Why We Hire
As our organization continues to evolve and expand, we are strengthening our team to support growing business needs and strategic initiatives.

At the same time, improving operational efficiency and leveraging emerging technologies - including AI - have become important priorities. While progress has been made in these areas, we are seeking additional professionals who can contribute expertise, leadership, and strong stakeholder management skills to help accelerate our efforts. This position offers a unique opportunity to build upon our strong foundation while helping shape the future of governance, risk management, and operational excellence within one of Rakuten Group’s largest business organizations.

<Attraction>
・Be a part of C&M, one of the largest organizations within the Rakuten Group
You will engage in various business processes, identify challenges, propose improvements, and work collaboratively to implement them.

・Develop extensive cross-functional coordination skills
This role requires strong communication and negotiation skills to drive problem-solving, as you will frequently collaborate with diverse departments, including Internal Audit, HR, General Affairs, Legal, Accounting, and Finance.

・Career Development (Skills and Career Path)
You will cultivate a strong professional network, develop a solid foundation for professional conduct, and foster a deep sense of integrity and business ethics.

・Access to and utilization of Rakuten’s extensive assets
You will gain exposure to a wide range of platforms, which will help you develop a sound and professional approach toward business operations.

Position Details

In this position, you will work with internal and external partners to promote a wide range of tasks, with a main focus on investigation and audit operations.

<Key Responsibilities>

・Monitoring of business operations and expenses both domestically and internationally
・Improvement and prevention of internal misconduct
・Implementation of compliance training
・Response to and management of customer (B2B) harassment
・Management of disputes and litigation cases

Work Environment
<Organizational Structure>

・Number of Employees (L2: 1, L3: 2, L4 or L5: 1)
・Age Group: Primarily in their 40s and 50s
・Ratio of New Graduates to Mid-Career Hires: New Graduates (0%), Mid-Career
Hires (100%)

<Backgrounds of Mid-Career Hires>

・Experience in various types of negotiations at the Tokyo Metropolitan Police Department

・Experience in human resources at a major Japanese company
・Experience managing training programs at a major foreign-affiliated company

Mandatory Qualifications:
・Basic computer skills (Word, Excel, PowerPoint, Outlook)

Desired Qualifications:
We welcome individuals with a strong sense of justice, a growth mindset, a desire to take on new challenges, and a well-rounded perspective.

・Practical experience in accounting monitoring or auditing

・Practical experience in an accounting or finance department

・Experience developing plans from scratch to achieve goals

・Project management experience

・Intermediate or higher computer skills (e.g., DOMO)

・Proactive use of AI and Copilot in business operations

*We believe that self-motivated individuals who can utilize tools such as
AI, Copilot, and DOMO to drive operational efficiency and data analysis will
find ample opportunities to excel in a variety of settings.

Other Information:
Additional information on Location
Rakuten Crimson House

1-14-1 Tamagawa, Setagaya-ku, Tokyo

Additional information on English Qualification

TOEIC Score exceeding 800 (or similar level of English ability) or a University Degree earned in an English-speaking country.
Proof of qualifications will be required by the time of the job offer.
If no evidence is available to prove the qualifications denoted above, taking an IP test, organized by Rakuten, during selection process is required.

Rakuten Group, Inc. Homepage Link

・ Benefits:https://corp.rakuten.co.jp/careers/benefit/

・Recruitment Information:https://corp.rakuten.co.jp/careers/information/ *Employment type is detailed

・Rakuten Culture:https://corp.rakuten.co.jp/careers/culture/

#business #consultingsales #commerce #RakutenIchiba #RakutenTravel