The Fire Fighting Coordinator is responsible for organizing and coordinating all activities related to the servicing, installation, repair and certification of firefighting equipment. This role ensures that operations are carried out efficiently, in line with company standards, legal and regulatory requirements, while providing support to the servicing team and maintaining strong client relationships.
Team & Operational Support
- Provide day-to-day support to the servicing team by acting as the first point of contact for operational queries and coordination needs.
- Ensure technicians have the necessary information and resources to carry out their duties effectively.
Job Scheduling & Data Management
- Receive and record client requests, log them into the system, and schedule jobs for technicians.
- Set clear job priorities, monitor progress, and ensure tasks are closed in a timely manner.
- Keep all servicing data and records updated accurately in the system.
Quality Assurance & Compliance
- Conduct on-site checks to support quality assurance during servicing activities.
- Monitor preventive (PPM) and corrective (callout) works to ensure compliance with company SOPs and industry standards.
- Issue certifications of fire Fighting or issue quotes for necessary repairs or modifications.
Client Communication & Service Support
- Act as a reference point for clients, always maintaining clear and professional communication.
- Prepare and follow up on quotations, agreements, payments, and tender submissions.
- Coordinate the scheduling of firefighting equipment.
Administration & Reporting
- Support general office duties including filing, scanning, and timesheet organisation.
- Compile reports and maintain documentation as required by management.
- Attend company-provided training sessions and assessments as required.
- Perform any other duties reasonably assigned by management.
The list of ‘Responsibilities’ appearing in this job description is neither necessarily exhaustive nor is any part of this job description permanent.
Required Qualifications & Experience
- A diploma at minimum MQF Level 5 in a relevant technical field (e.g., HTD Electrical Engineering, HTD Mechanical Engineering, etc.).
- Previous experience in a technical and coordination role, preferably within the fire & security or facilities management sector.
- Experience in supervising or coordinating teams.
- Ability to read and interpret technical diagrams and drawings.
- Familiarity with firefighting equipment and related servicing standards will be considered an asset.
- Proficiency in using office software and servicing management systems.
- Fluency in English; Maltese will be considered an asset.
- Valid driving licence.
Required Skills & Attributes
Planning & Organisation
- Strong ability to plan, organise, and manage time effectively.
- Skilled in prioritising tasks and adapting to changing requirements.
Problem-Solving & Resilience
- Able to react quickly when facing obstacles and propose practical solutions.
- Capable of working independently under pressure while maintaining accuracy.
Learning & Initiative
- Willingness to learn and continuously improve knowledge and skills.
- Proactive approach, with the ability to take initiative and act on what is required.
Communication & Interpersonal Skills
- Excellent interpersonal and communication abilities, both with clients and colleagues.
- Confident in preparing documentation, reports, and presenting information clearly.
Customer Focus
- Commitment to understanding and meeting customer needs.
- Ability to be polite, responsible, and presentable at all times.
Company Culture Fit
- Embrace and uphold the company's values, mission, policies, and procedures.
- Demonstrate a proactive and solution-oriented approach to challenges.
- Strive for continuous improvement and innovation in practice.
- Be loyal to the company’s values and present a united front if communicating with the customer on behalf of Alberta.
