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Financial Aid & Student Accounts Specialist at Aviation Institute of Maintenance · Katori

Asks for

The ad says“Strong numerical, analytical, and problem-solving skills with the ability to review financial information, identify discrepancies, and resolve account-related issues.”
The ad says“Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced, compliance-focused environment.”
The ad says“Strong interpersonal and customer service skills with the ability to build rapport with students and professionally navigate sensitive or difficult financial conversations.”
The ad says“Strong interpersonal and customer service skills with the ability to build rapport with students and professionally navigate sensitive or difficult financial conversations.”
The ad says“Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.”
The ad says“Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.”
The ad says“Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.”
The ad says“Strong numerical, analytical, and problem-solving skills with the ability to review financial information, identify discrepancies, and resolve account-related issues.”
The ad says“Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced, compliance-focused environment.”
The ad says“Strong numerical, analytical, and problem-solving skills with the ability to review financial information, identify discrepancies, and resolve account-related issues.”
The ad says“Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.”
The ad says“Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.”
The ad says“Strong verbal and written communication skills with the ability to explain financial information, requirements, and options clearly.”
The ad says“Strong verbal and written communication skills with the ability to explain financial information, requirements, and options clearly.”

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. 

About Us  - Big Changes, Better Benefits - Join us today!

The Aviation Institute of Maintenance (AIM), established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America.

At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter.

Location:📍 459 NJ-17, Hasbrouck Heights, NJ 07604

Compensation: $25-$30/hr.

Schedule:

Monday - Friday
- Three days: 8am - 5pm
- Two days: 11:00 AM–8:00 PM
One Saturday per month: 8am - 5pm
One weekday off in lieu of working Saturday

Position Purpose

The Financial Aid Officer serves as a primary point of contact for students throughout the financial services process in a higher education environment. This position guides and supports students with financial aid, funding requirements, tuition and fees, account balances, and payment arrangements.

The Student Finance Officer ensures financial requirements are completed accurately and on time while providing students with clear, responsive support and maintaining compliance with applicable federal, state, institutional, and funding source requirements.

Key Duties

Guide students through the financial aid and funding process, clearly explaining requirements, available options, and individual responsibilities.
Review and process financial aid documentation while ensuring student files are accurate, complete, and compliant with applicable requirements.
Monitor student accounts to identify incomplete requirements, funding gaps, outstanding balances, and other issues requiring follow-up.
Work directly with students to resolve financial concerns, establish appropriate payment arrangements, and help them meet their educational financial obligations.
Provide a high level of student service while navigating sensitive financial conversations with professionalism and empathy.
Partner with campus and Student Financial Services teams to resolve issues and support students throughout their enrollment.

Job Responsibilities

Meet with incoming students to explain financial requirements, available funding options, student responsibilities, and required documentation.
Guide students through required financial aid applications, forms, and documentation necessary to determine eligibility and secure educational funding.
Process and maintain documentation for applicable funding sources, including Title IV federal student aid, VA Education Benefits, Military Tuition Assistance (TA), scholarships, cash payment plans, and alternative funding sources.
Monitor FAFSA submissions and receipt of Institutional Student Information Records (ISIRs), resolving verification requirements, conflicting information, C-Codes, and other outstanding items.
Monitor completion of required student and parent documentation, including Master Promissory Notes (MPNs), as applicable.
Conduct required entrance and exit loan counseling individually or in group settings.
Regularly review student financial aid and account information to identify incomplete requirements, funding gaps, outstanding balances, or other issues requiring action.
Work with students to address outstanding financial requirements and develop appropriate solutions for meeting their financial obligations.
Clearly explain tuition, fees, account balances, payment expectations, and available payment options.
Establish payment arrangements in accordance with institutional policies and monitor student accounts for timely payment.
Conduct timely outreach and follow-up regarding outstanding balances, missed payments, incomplete financial requirements, and other account-related matters.
Maintain accurate and complete student financial records and ensure required information is updated in applicable systems.
Prepare weekly deposits and month-end deposits and submit required documentation to Corporate Accounting.
Maintain current knowledge of financial aid, student account, VA, Military Tuition Assistance, and institutional requirements, policies, and procedures.
Serve as a trained VA School Certifying Official, as assigned.
Attend required campus meetings, Home Office training, professional development activities, conferences, and seminars.
Participate in the formal and informal mentoring of new employees to support onboarding, training, and a positive work environment.
Perform other duties and responsibilities as assigned.

Required Qualifications

High School Diploma or GED, or equivalent on-the-job experience.
Two (2) or more years of experience in student financial services, financial aid, student accounts/bursar operations, or a related financial service role.
Must not be in default on Federal Student Loans.
Strong numerical, analytical, and problem-solving skills with the ability to review financial information, identify discrepancies, and resolve account-related issues.
Strong understanding of financial aid and student account processes, with the ability to learn, interpret, and apply applicable regulations, policies, and procedures.
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced, compliance-focused environment.
Strong verbal and written communication skills with the ability to explain financial information, requirements, and options clearly.
Strong interpersonal and customer service skills with the ability to build rapport with students and professionally navigate sensitive or difficult financial conversations.
Demonstrated initiative, sound judgment, integrity, discretion, and accountability when handling confidential student and financial information.
Ability to work independently while collaborating effectively with Student Financial Services, campus teams, and other departments.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and Teams.
Ability and willingness to work outside regular business hours, including evenings and weekends, as business or student needs require.

Preferred Qualifications

Associate degree or higher in Business Administration, Finance, Accounting, Higher Education Administration, or a related field.
Experience within a proprietary or career education environment.
Experience with Anthology or another student information system.

What We Offer

401(k) and Matching: Secure your future with our competitive retirement savings plan.
Comprehensive Health Coverage: Enjoy Health, Dental, and Vision insurance to support you and your family.
Life Insurance: Peace of mind with life insurance options.
Parental Leave: Support for new parents during important life transitions.
Paid Time Off: Recharge with paid time off to promote work-life balance.
Employee Assistance Program: Access resources for personal and professional support.
Tuition Reimbursement: Invest in your future with financial support for further education.

We are committed to providing a rewarding compensation package that supports both your professional growth and personal well-being.

AIM is a proud equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by applicable law. We believe that a diverse workforce contributes to the success of our company and are dedicated to fostering a culture of respect, equity, and inclusion.