Field Service Manager

Company Overview
RIDE is a fast-growing innovator in zero-emission transportation, delivering advanced electric 
buses and commercial electric trucks across the United States. Our mission is to accelerate the 
transition to clean mobility by offering reliable, efficient, and sustainable transportation 
technology. With a customer-first approach and a commitment to excellence, RIDE is redefining 
the future of fleet operations through industry-leading service and engineering support.

Position Summary
RIDE Services is seeking an experienced Field Service Manager to lead regional field service 
operations and support our customers throughout LA, CA. This role is responsible for managing 
service center operations as well as remote field technicians, ensuring timely repairs, high-quality 
service delivery, and customer satisfaction. The Field Service Manager also owns the financial 
performance of the region’s service activities. The ideal candidate will be an operations-minded 
leader who thrives in a fast-paced environment and brings a deep understanding of service 
workflows, team leadership, and performance management.

Responsibilities:
Service Operations & CRM Management
• Oversee daily service operations including supervision of remote, traveling field technicians and coordination of repairs through the service center.
• Manage work orders, job tracking, and service records using RIDE’s CRM system.
• Coordinate technician dispatch, travel schedules, and repair timelines to meet service response goals.
• Ensure accurate documentation of labor hours, parts usage, customer communications, and job resolution.
• Act as the primary point of escalation for field service issues; ensure professional and timely resolution.
• Manage service center technicians where diagnostics, root cause analysis and repair solutions is a priority as many RIDE commercial vehicles are highly customized.
• Exceptional customer service skills are required as this position is highly engaged with customers and vendors.
• Strong trouble shooting skills and the ability to inform and collaborate with production line management is required.

Financial Management (P&L Responsibility)
• Manage the service location’s P&L, including labor, materials, warranty claims, and overhead costs.
• Analyze monthly financials to ensure service profitability; take proactive measures to address variances.
• Collaborate with Finance and Operations teams to ensure billing accuracy and proper cost allocation.
• Monitor warranty recovery efforts and ensure documentation is submitted accurately and on time.

Reporting & Performance Monitoring
Track service KPIs such as:
• Work order completion rate
• Technician efficiency and utilization
• First-time fix rate
• Warranty vs non-warranty service ratio
• Use CRM dashboards and service reports to identify trends and operational gaps.
• Provide regular performance reports to RIDE leadership and recommend process 
improvements.

Team Leadership
• Supervise and support a team of service technicians and service center staff.
• Conduct performance reviews, identify training needs, and support technician 
development.
• Ensure team adherence to RIDE safety protocols, service procedures, and compliance 
standards.
• Foster a high-performance, customer-focused team environment.
• Conflict resolution skills.

Requirements:
• 5+ years of service management or field operations experience, preferably in fleet, transit, or commercial equipment industries
• Experience supervising remote or multi-state-based field service teams and facility-based technicians
• Proficient in CRM systems for service operations, reporting, and technician management
• Demonstrated ability to manage a departmental P&L, including budgeting and cost control
• Strong leadership, communication, and analytical skills
• Comfortable working in a fast-paced, mission-driven environment with short deadlines.

TRAVEL
• Travel is required for this position.

PAY RANGE

$90,000-$130,000 annually

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee 
to successfully perform the essential functions of this job. Reasonable accommodation may be 
made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to 
finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands 
and arms. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. 
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities 
required by this job include close, distance, color, peripheral, depth perception, and ability to adjust 
focus.