Company Description
Anton Paar Ltd, a leader in laboratory instrumentation and services, is seeking a Field Service Engineer to join our successful and highly motivated team.
Ideally based within 1 hour of Luton, you will deliver expert maintenance, calibration, and repair services to a varied customer base across the home counties and London with a bias toward the North of the region (Oxford, Milton Keynes, Cambridge).
This is a varied and dynamic role working across multiple industries and supporting a broad portfolio of highly advanced analytical technologies.
Full technical training will be provided to ensure your success.
Job Description
- Plan and perform preventative maintenance and calibration activities in line with Anton Paar Corporate Service Standards, completing all required documentation accurately.
- Diagnose and execute instrument repairs at customer sites (or in-house where required), providing detailed service reports.
- Deliver remote technical support via telephone and online channels to customers and colleagues.
- Collaborate flexibly with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays.
- Maintain car stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates.
- Keep all tooling and test equipment in full working and calibrated condition.
- Identify and generate sales leads for instruments and service opportunities during service visits.
- Accurately record service activities, communications, and parts usage within the CRM system.
Qualifications
- HNC (or higher) in an Engineering discipline – Electronics preferred.
- Proven field service experience working on complex analytical instrumentation at customer sites.
- Experience with systems utilising compressed gases, and potentially hazardous substances.
- Ability to interpret scientific/analytical data and resolve technical customer queries.
- Competence using standard electronic test equipment.
- Strong organisational skills with clear written and verbal communication abilities.
- IT literate, ideally with experience using CRM systems; proficient in MS Office applications.
- Self-motivated, flexible, and willing to travel with occasional overnight stays.
- Full, clean UK driving license.
Additional Information
- Attractive base salary plus company & performance related bonus.
- Company car
- A competitive package of benefits.
- Potential for growth within a dynamic company.