Job Title
Field Service Engineer Medical Imaging (based in Ghent or Aalst)
Job Description
Field Service Engineer Medical Imaging (based in Ghent or Aalst)
You deliver hands-on and remote technical support, resolve issues with precision, and drive outstanding customer service while continuously building your expertise.
Your role:
- Delivers technical support (both onsite and remote) and maintenance services to customers, performing
troubleshooting, repair, upgrades, and installation of products and services with growing independence, while
consistently adhering to regulatory guidelines and company standards. - Documents service activities and ndings in detail, including diagnostics, resolution steps, test procedures, and
case status, ensuring accuracy and completeness to maintain transparency, traceability, and knowledge sharing. - Works under limited supervision and established processes, applying independent judgment to navigate
operational policies, ensuring compliance and delivery of consistent, high-quality service. - Acts as a specialized resource for assigned business group(s), utilizing an in-depth understanding of the
organization's tools and processes to provide expert support and guidance, contributing to the group's success
and efficiency. - Tracks and records service activities such as customer interaction time, parts usage, and service outcomes in realtime
with high accuracy, contributing to operational efficiency, accountability, and process improvements. - Prepares thoroughly for service visits by diagnosing potential issues, organizing required parts, and developing
structured action plans, with a focus on achieving rst-visit resolution to maximize service effectiveness and
customer satisfaction. - Actively addresses customer escalations, complaints, and feedback, coordinating the implementation of solutions
to maintain trust and ensure timely, effective resolution of both routine and more complex issues. - Executes moderately complex to complex service tasks in the field, utilizing diagnostic tools and troubleshooting
techniques to resolve customer concerns efficiently and ensure reliable product performance. - Supports business growth through customer engagement, identifying potential sales opportunities, upgrades, or
value-added services during service visits, contributing to customer loyalty and organizational success. - Develops and maintains technical expertise on assigned products and services, continuously expanding
knowledge and identifying opportunities for improvement in service delivery and customer support. - Participation in the 24/7 duty
You're the right fit if:
- High School Diploma, Vocational Education, Bachelor's Degree, or equivalent in Engineering, Medical Sciences, or a related scientific field
- Minimum 2 years of experience in Diagnostic Imaging (field or hospital-based) service environment or minimum 4 years of experience in Electromechanical industries.
CT experience and Order Equipment Manufacturer (OEM) training highly preferred. - Troubleshooting skills
- Product Repair & Maintenance
- Equipment Installations
- System Upgrades & Maintenance
- Technical Documentation
- Escalation Management
- Service Operations
- Project Planning & Management
- Fluent in French and English.
- Fluent in Dutch ideally.
- Open to travel 90% of the time on the field
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This role is a field role.
Compensation and Benefits:
Professional recognition must go hand in hand with fair and transparent compensation. The base salary range for this position is 45 560 € - 62 410 €
Compensation within this range is determined based on objective criteria such as the required skills, your relevant experience, the level of responsibility associated with the position, as well as internal equity and local market conditions.
This position is also eligible for variable compensation, with an annual component tied to company performance. Our entire approach will be presented to you during the interview process so that you can make a clear and informed decision. Benefits also include a generous amount of paid time off, parental leave, a dedicated health and wellness budget, and discounts on Philips products.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business here.
- Discover our rich and exciting history here.
- Learn more about our purpose here.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
