Field Service Engineer

Videojet Technologies (a Veralto company) is the leading provider of product and case coding solutions to a wide range of industries including food, beverage, pharmaceutical, personal care, electronics, chemical, and aerospace. Our Uptime Peace of Mind® brand promise means Videojet listens to our customers’ needs and provides the right equipment, supplies and software combined for reliable performance. As the global coding and marking leader, Videojet has more than 275,000 units installed worldwide, coding on 20 billion products a year. Videojet’s full printer and supplies portfolio includes continuous ink jet, laser, thermal transfer, drop-on-demand ink jet and thermal inkjet printers and print and apply labelers.

We are currently seeking a <Service Engineer - Capital region> to join our team in <Korea>.

Position Purpose:

The main purpose of this position is to continue parts, supplies and service of Ink Jet, Laser, TTO and LCM. And also managing customers.

Primary Responsibilities:

• Execute preventive maintenance jobs for all customers as stipulated in the service contracts.

• Quick and timely response to onsite service requests of customers for VJ equipment. 

• Provide good and effective trouble shooting and repair of VJ equipment.

• Provide good service and technical advice to ensure customer satisfaction.

• Provide basic user training and basic maintenance procedures to end-users.

• Provide new equipment installation services.

• Provide equipment sales support (e.g. equipment set up for demo)

• Handle any customer service enquiries.

• Continuously improving technical knowledge on VJ equipment.

• VOC – ensuring local market demands are fed back into the SEA marketing team.

• Perform other duties as required.

Knowledge, Skills and Abilities:

Education: 

• A technical qualification with a NTC/Diploma.

Work experience:

• Must have 2-3 years of industrial equipment repair experience.

• Ideally in an industrial/manufacturing equipment repair environment.

• Experience in sales of service contracts and equipment supplies.

• Dealt with customers at all levels, particularly in manufacturing environments.

• Understands our customers, has repair into part of our customer base: Food, Beverage, Pharma, Household, Extrusion, Wire & Cable, Automotive etc.

Skills required:

• An engineer with experience in designing mechanical components (e.g., brackets, fixtures).

• Good time planning and organization.

• Ability to cope with pressure.

• Good customer service and communication skills.

• Monitoring and strong follow-up with customers.

Special qualifications:

• Preferred Bilingual Able (Korean / English).

• Must have Driver license.

Why Videojet?

< >Videojet is a global organization of more than 3,200 professionals, dedicated to serving our customers through teamwork, cooperation, innovation and the continuous pursuit of excellence in all business.We offer a wide range of exciting career opportunities for those who seek a challenging, fast-paced, results-oriented environment where personal contributions are recognized and rewarded.As part of the Veralto team, you'll learn and become highly skilled in the powerful Veralto Enterprise System. You'll have the opportunity to work with a premier management team that takes the professional development of Videojet and Veralto associates very seriously. You'll find that Veralto's broad range of products and services makes it possible for us to offer a variety of meaningful, challenging career opportunities working in our diverse business groups. 

Videojet Technologies Inc is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

안녕하세요.

비디오젯코리아에서 수도권 지역의 마킹기 설치, 유지보수 등을 담당해주실 Field Service Engineer를 찾고 있습니다.

근무지는 대전에 위치한 지사이며, 비디오젯 랩실은 광명역 GIDC, 비디오젯 본사는 서울 마포구 상암동에 위치하고 있습니다.

공장자동화 시설에 설치되는 마킹기를 다뤄보신 적이 있거나 관련 장비 경력이 있으시면 좋겠습니다. 그리고, 특별히, 마킹기 설치를 위한 브라켓 설계 및 제작 요청에도 대응해야 합니다. 

감사합니다.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.