Field Service Engineer

As a Field Service Engineer, you play a vital role in ensuring our customers’ laboratory and process operations run reliably, safely, and at peak performance. You are the face of our service organization—bringing technical expertise, professionalism, and problem-solving skills directly to customer sites. Your work supports long‑term customer partnerships and helps maintain the high standards associated with our products and services. In this role, you’ll work both independently and alongside a supportive team, delivering exceptional on‑site calibration, maintenance, and repair services.

What you’ll do

• Install, configure, and optimize hardware, software, and network-connected products at customer sites.

• Perform routine and complex maintenance, calibration, and repair of laboratory and process equipment.

• Diagnose performance issues and recommend solutions that improve equipment reliability.

• Provide customer training and technical guidance to enhance proper equipment use and preventative care.

• Respond proactively to potential issues to minimize downtime and unplanned business interruptions.

• Serve as a technical resource for colleagues and customers, occasionally mentoring other field engineers.

• Support high‑volume customer locations with on‑site calibration services.

• Ensure professional, timely communication and a strong customer service experience.

What you need

• Strong analytical and troubleshooting abilities

• Ability to work independently and in team environments

• Professional written and verbal communication skills

• Experience servicing analytical or laboratory instrumentation

• Bachelor’s degree in Engineering, Chemistry, or related field; Associate degree with experience also considered –

• 5–10 years of related equipment troubleshooting, calibration, or repair experience

• Proficiency with spreadsheet and word‑processing software

• Ability to travel up to 75% of the time and maintain a valid driver’s license

What we offer

You’ll join a team that values technical excellence, collaboration, and continuous learning. We offer opportunities to deepen your expertise, work with a broad variety of equipment, and grow within a supportive environment.

What happens next

Once you submit your application, our hiring team will review your background. If selected, you’ll be contacted for next steps—typically via email unless otherwise specified.