Field Service Engineer

Why Work at Clarke

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

Job Title: Field Service Engineer

Reporting to: Service Manager

Location: West Macedonia

Employment Type: Full Time

Salary range (gross): 28.000 €  – 32.200 € per annum

Company Overview:

Clarke Energy is multinational specialist in gas and diesel engine-based power plants for energy efficient and renewable power generation. Clarke Energy Hellas is the authorised distributor and service provider for INNIO’ s Jenbacher gas engines in Greece. Our capabilities range from the supply of a gas-fuelled power generation engine, through to the turnkey installation of a multi-engine power plant. Clarke Energy’s ethos is one of aftersales support, delivering high levels of equipment availability through the development of a strong local service presence with in-country parts supply.

Job Description:

We are currently seeking for a highly motivated and experienced Field Service Engineer to join our team in Greece. The successful candidate will be responsible for performing on-site maintenance, repairs of Jenbacher gas engines and related equipment. Ideal candidates will have a strong background in mechanical and electrical engineering and will be able to diagnose and troubleshoot complex technical issues in a timely and efficient manner.

Majority of time spent

Scheduled maintenance-fault finding-troubleshooting

Responsibilities.

Deliver an efficient and cost-effective service to customers, to ensure that:

• maximum availability of gas engines and related balance of plant is achieved through fast response trouble shooting and fault rectification.
• scheduled maintenance is carried out to the required standard in order to avoid unnecessary replacement of parts and engine unavailability.
• out of hours callouts are responded to in a timely manner.
• oil samples are taken, labelled and despatched to the laboratory in accordance with agreed standards and procedures.

• parts are selected, ordered and used correctly, with any parts that prove unnecessary being returned to store in order to keep wastage to an absolute minimum. 
• van stock in maintained in good condition, accurately booking parts out as they are used and reporting actual shortfalls to the Area Service Manager.
• Ensure that liaison and communication with Area Service Manager, customers and subcontractors on site is maintained at all times.
• Document all site visits and complete service reports in accordance with agreed quality standards and timescales.
•  Protect and develop the industry standing of Clarke Energy by:

• building and maintaining positive relationships with customers, based on consistently professional dealings and attitude.
• maintaining a high level of site house- keeping and presentation.
• ensuring that company supplied equipment is well maintained and kept at a high standard of cleanliness.
• maintaining tools in a good and safe working order and calibrated as required
• Support the Area Service Manager by supervising and training Apprentices and new employees as required.
• Follow and adhere to Health, Safety, and Environmental standards and regulations at all times

Technical/Professional Knowledge and Skills

High level of engineering skill and knowledge.

Understanding of Clarke Energy products and markets.

Gas safe registered

IT skills.

Basic coaching skills

Personal attributes/skills

This requires the job holder to demonstrate that they are:

- consistently trustworthy and professional.

- reliable and dependable.

- responsive to customers needs

- supportive and able to work well with colleagues.

- effective in  managing their time and workload.

- prepared to work under own initiative and do what is required to get job done.

- committed to quality and improvement.

- willing to take responsibility for work and  actions.

- keen to seek out and act on ideas for self- improvement.

In addition it is particularly important to the success of this role that the job holder can demonstrate the following:

Very adaptable and flexible – does what has to be done, at times and locations required.

Strong relationship building skills.

Ability to supervise and motivate others.

Effective communication skills

Commercial awareness – acts to minimise costs to Clarke Energy and customers.

Effectiveness under pressure.

Recruitment and succession requirements

Essential

High level of engineering skill with a minimum of 3-5 years service engineering experience.

Electrical and mechanical engineering knowledge.

Willing to travel extensively and work alone.

Willing to work long and unsociable hours, and work away from home when required.

Electrical or Mechanical qualification background.

Apprentice served engineer.

Gas safe registered.

Reasonable level of IT skills.

Excellent technical skills and ability to troubleshoot complex technical issues.

Experience of industrial gas or diesel reciprocating engines. Knowledge of Jenbacher gas engines will be an advantage.

Strong communication and customer service skills.CV

Ability to work independently and travel frequently.

Desirable

Gas engine knowledge and experience.

Benefits:

• Competitive salary package.
• Private Health & Life Insurance.
• Extensive OEM product specific training.
• Opportunity for professional growth and advancement.
• Work with a dynamic and highly motivated team.
• Be a part of a leading power generation company with presence in more than 27 countries in the world.

If you are interested in this exciting opportunity to join our team, please submit your CV and cover letter We look forward to hearing from you.

About Us

Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a comprehensive package with competitive salaries and a range of additional benefits.

Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day