Field Service Engineer

Job Description Summary

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

• Maintain all models specific to a modality in the assigned area.

• Perform total system level trouble-shooting on complex multi-symptom problems. 

• Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction. 

• Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to account team.

• Assist in the growth and direction of business in geographic area.

• Responsible for Warranty and PMS contract cost control.

• Responsibly complete all administration tasks on time (e.g., ensure timely completion of FMI’s and PMS inspections documentation for assigned accounts). 

• Play a leading role in complex and multifunctional rooms.

• Share best practices.

• Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.

Required Qualifications

• A diploma, Bachelor’s or Master’s degree in Electronics, Electromechanics or Biomedical Engineering Technology, or solid experience as Field Service Engineer

• Experience in electromedicine or imaging (healthcare sector).

• Good technical skills with a systematic and thorough approach to problem solving

• The ability to plan and organize your work own effectively, and to work with minimal direction

• Excellent interpersonal, listening and customer service skills – you can deal with differences of opinion tactfully and effectively, and you influence rather than direct 

• Good knowledge of English language to properly play the information, successfully attend training courses and allow fluent communication in this language

Desired Characteristics

• The ability to manage other people and resources

• A strong business acumen – you have a good understanding of the factors that influence customer behavior 

Additional Information