About Rentokil PCI: Rentokil PCI is Indias leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
- The role is responsible for identifying, sourcing and securing long-term and short-term pest control & prevention business opportunities. The incumbent shall be primarily responsible for the New Sales Productivity, Renewal and Collection as per the assigned targets.
- The person will report to the Branch Manager. The incumbent will have to work as part of a multi-functional team involving collaboration with the internal team and external stakeholders.
Job Responsibilities:
Business Development (Sales):
- Achieve sales targets as per the branch's approved business plan
- Execute sales promotion activities within the assigned territory
- Ensure all Sales KPIs are achieved on a month-on-month basis
- Identify and follow up with prospective customers; respond to enquiries within defined timelines
- Maximise the conversion of enquiries into confirmed orders
- Ensure contract renewals are in line with company expectations
- Track market developments and identify new business opportunities
- Prepare and regularly update the Monthly Performance Grid (MPG)
Customer Service: - Ensure high-quality service delivery to all customers
- Maintain strong liaison and communication with clients
- Prepare and submit customer reports promptly
- Address customer complaints and work with Operations and Back Office to resolve them effectively
- Conduct detailed site inspections and SRAs
- Generate quotations through the system as per company guidelines
- Share customer feedback with the Branch Manager and collect appreciation letters from RBU/CBU clients
- Set realistic and accurate customer expectations regarding pest management services
- Capture correct and complete customer information (email, two contact numbers, address with landmarks)
- Promote visit-based sales as per iCABS frequency to enable structured annual service calendars
- Share cost sheets and material requirements with Operations; communicate customer expectations before service delivery
- Ensure new sales are visible in iCABS for planning and execution via Service Companion
- Punch new sales in SRA on time to allow sufficient lead time for planners; coordinate with Service Planners for scheduling
- Avoid making direct service scheduling commitments to customers without planner confirmation
Administration & Accounts: - Ensure timely invoice submission and obtain necessary acknowledgements
- Coordinate with the Back Office for accurate and timely invoicing
- Share costings and customer expectations with Operations in advance
- Ensure timely submission of collections and review daily billing status with the Back Office team.
Maintaining Systems and MIS - Ensure timely and accurate updates in all sales-related systems
- Prepare daily and monthly sales reports Maintain an updated and organised customer database
Key Result Areas: - Business Development (Sales)
- Upselling Renewals (if assigned)
- Calls / Survey / Quotations/ PDSA as per the Regional plan
- Collection & DSO
- Customer Service
- On-Time Invoice Submission
Requirements
- Competencies (Skills essential to the role):
- Strong interpersonal and networking abilities
- Effective verbal and written communication skills
- Proficient in client negotiation
- Target-oriented with a proven ability to meet goals
Educational Qualification / Other Requirement: - Any Graduate Proficient in MS-Office/G-Suite
- Minimum 0-2 years of direct sales experience in Facilities Management services
- Minimum 0-2 years of experience in home products, home services, or residential cleaning services (preferred)
Benefits
What can you expect from RPCI?
Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:
Service
Relationships
Teamwork
Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.
