About ESAB Corporation

Founded in 1904, ESAB Corporation is a premier, narrowly diversified global leader in connected fabrication technology and gas control solutions. Our rich history of innovation—spanning advanced products, workflow solutions, and our ESAB Business Excellence system—drives our purpose of Shaping the World We Imagine™.

We are seeking a talented and motivated Factory Service Engineer to join our Cutting Systems team.

Position Summary

The Factory Service Engineer is a hands-on, customer-focused technical expert responsible for supporting advanced thermal cutting systems, including CNC-controlled plasma and oxy-fuel equipment. Reporting to the Service Manager, NAM, this role plays a critical part in diagnosing complex system issues, improving equipment performance, and supporting customers and distributors worldwide.

This position is ideal for someone who thrives on troubleshooting multi-disciplinary systems—combining mechanical, electrical, gas process, and CNC control technologies.

Key Responsibilities

Serve as a technical expert supporting global customers and distributors by troubleshooting CNC cutting systems, plasma cutting equipment, oxy-fuel systems, and motion control platforms via phone and remote tools
Travel to customer sites as needed to install, commission, repair, and optimize automated cutting systems
Diagnose and resolve issues involving CNC software, HMIs, drives, motors, gantry systems, height control, and gas delivery systems
Deliver technical training programs in the field covering operation, maintenance, and troubleshooting
Collaborating with Engineering, Quality, and Manufacturing to drive reliability and performance improvements
Support continuous improvement initiatives related to accuracy, consumable life, and efficiency
Make customer-focused service decisions to maintain strong relationships
Mentor and support service technicians
Participate in rotating after-hours support

Qualifications

Associate degree in a technical field or equivalent experience
Fluent in Spanish
Experience with industrial automation, CNC systems, or thermal cutting technologies preferred
Strong troubleshooting across electrical, mechanical, and control systems
Ability to read schematics and technical drawings
Familiarity with PLCs, drives, or HMIs is a plus
Strong analytical and communication skills
Bilingual skills highly desirable
Ability to lift up to 50 lbs
Willingness to travel as needed

Working Conditions

Occasional travel to customer sites
Industrial environment exposure
Rotating schedule with extended hours as needed

Success in This Role

Reduced downtime and improved reliability
High customer satisfaction
Effective resolution of complex issues
Contribution to product improvements

The ESAB Group Inc. is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Pay Range:

$77,157.00-$89,413.00

Factory Service Engineer