PricewaterhouseCoopers Services LLP
Hiring now
Experienced Associate HR System Support and Project Coordinator
Kuala Lumpur, MalaysiaFull-timePosted 20 months ago
PricewaterhouseCoopers Services LLP
ApplyPricewaterhouseCoopers Services LLP
Hiring now
Kuala Lumpur, MalaysiaFull-timePosted 20 months ago
PricewaterhouseCoopers Services LLP
ApplyLine of Service
TaxIndustry/Sector
Not ApplicableSpecialism
General Tax ConsultingManagement Level
AssociateJob Description & Summary
At PwC, our goal is to ensure organisations are ready to build trust in the marketplace through a prepared workforce. PwC’s community of solvers combines extensive strategic knowledge with practical implementation experience to help businesses and their people thrive amid uncertainty. Our Workforce team collaborates closely to unleash the full potential of an organisation’s people, building market trust and delivering sustained outcomes.We are seeking a dedicated and detail-oriented HR System Support and Project Coordinator to join our team. This role is pivotal in ensuring that our clients receive exceptional service and support related to our HR systems and services. The successful candidate will be responsible for understanding customer needs, providing timely support, managing post-sales client onboarding and coordinating with the IT team to manage HR system projects effectively.
Key accountabilities
Customer Understanding and Support:
Develop a deep understanding of customer needs, desires and challenges related to our HR system.
Lead post-sales client onboarding processes, ensuring a smooth transition and setup of our HR system.
Provide expert guidance and support to clients concerning our HR system and services.
Conduct onboarding sessions and training for clients to effectively utilize HR systems and features.
Client Communication and Issue Resolution:
Handle and respond to client feedback, emails, and inquiries professionally and promptly.
Collaborate with the IT team to address and resolve client issues efficiently
Feedback and Documentation:
Record and document client feedback and system issues accurately.
Maintain comprehensive records of all interactions and resolutions.
Project Coordination:
Coordinate and collaborate closely with the IT team to plan and initiate HR system projects with clients.
Develop and manage project timelines to ensure alignment with both internal and client requirements.
Requirements and Data Management:
Clearly document all system requirements and specifications.
Oversee data migration processes, ensuring accuracy and integrity.
Skills, experience and qualifications
At least 1 year of experience in customer support, project coordination, or a related field.
Strong understanding of HR systems and services is preferred.
Excellent communication and interpersonal skills.
Ability to manage multiple tasks and projects simultaneously.
Detail-oriented with strong organizational skills and time management skills.
Proficiency in documenting system requirements and processes.
Experience in data migration is a plus.
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Payroll Accounting, Payroll Legislation, Payroll Management, Payroll Software, Payroll System Optimization, Payroll Taxes, Payroll Tax Preparation, Tax Compliance, Tax Services, Teamwork, Well Being, Withholding TaxDesired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
YesGovernment Clearance Required?
YesJob Posting End Date