EXPERIENCE CENTER SUPERVISOR

Company Description

At GIGL we pride ourselves as being Africa’s Leading Logistics Company. Founded in 2012, we belong to a distinguished class of logistics companies with a clear defined market path across Africa.

We are expanding rapidly with scores of local branches in Nigeria, Ghana and United States of America with a wide robust global network providing domestic and international, intra and inter-state express delivery services

Our tagline is a better way to deliver, is an affirmation of our excellent processes, technological innovation and customer care deliverables backed up with a World class team. This mantra is brought alive in our speedy response to pick-up operations, prompt and secure delivery of shipments and comparative friendly charges.

Job Description

·       Ensures prompt reconciliation, remittance, and reporting of all sales (cash and COD) are done in compliance with set standards.

·       Collaborates with the Area Coordinator (and other stakeholders) to ensure daily planning of operation schedules to ensure smooth operations, including Van routing.

·       Plans, direct, and coordinate Agents and Assistants to ensure that daily activities are carried out in line with organizational standards.

·       Supervise, plan and review work plans/shifts to ensure the center is adequately resourced at all times.

·       Manage and resolves issues especially with aggrieved customers and communicate challenges to the Area Coordinator.

·       Serves as a compliance officer to ensure adherence to standards and policies at the service center (e,g dress policy, professional grooming, Standard operating procedures)

·       Updating down-lines with policies and regulations as may be communicated by management.

·       Tracks stock of working material inventory at the Experience Center to prevent stock-out.

·       Sending of operations and other requests to the Area Coordinator/Regional Manager.

·       Implement discipline amongst staff members.

·       Updating backlogs of shipments to meet up with scanning standards.

·       Maintaining standards of hygiene by ensuring the work environment is constantly kept in a welcoming and conducive state for customers.

Qualifications

Applicants MUST satisfy the following under-listed selection criteria:

- Must have been in continuous employment with GIG LOGISTICS for not less than one year as an Experience Center Agent, or it's equivalent.

- Must have a minimum appraisal score of 90% from May to July appraisal.

Additional Information

Application Deadline: 12PM Monday, 17th March, 2025.

Only qualified candidates will be contacted.