Event Coordinator

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

The Event Experience Coordinator builds and runs registration for a dedicated Experience Studio team built around one enterprise client, from the first invitation through the onsite registration desk and the final attendee report. The producer and the event manager lead each program and decide what the attendee experience should be. The Attendee Experience Coordinator makes it work in Cvent and keeps the attendee data right.

What You'll Do

• Build registration in the client's Cvent instance for assigned programs, including event sites, registration paths and forms, invitations, confirmations, and reminders.
• Manage attendee housing and travel details, including room blocks, rooming lists, arrival and departure manifests, and the changes that keep coming until the day of the program.
• Send attendee communications on schedule, from the first invitation through final details and post event follow up, in the client's brand and voice.
• Run attendee reporting from invitation through post event, including registration counts, pacing against targets, dietary and accessibility needs, and the reports the event manager, producer, and client stakeholders rely on.
• Answer attendee questions through the program inbox quickly and accurately, and spot the question that points to a problem with the site or the communication.
• Test every site, form, and email before it goes live, so errors are found by you and not by an attendee.
• Run the onsite registration desk, including badges, check in, onsite changes, and desk staffing, with the travel that comes with it.
• Protect attendee data by following the client's privacy and data handling rules, limiting access, and keeping records accurate enough to audit.
• Carry registration for several programs at different stages at once, keep each timeline current in the client's project tools, and raise risks early, such as slow pacing or a room block about to release.
• Close each program with final attendance, no shows, hotel pickup against the block, survey results, and a clean archive.

What We're Looking For

• Two or more years in event registration or attendee management for corporate meetings and events.
• Experience handling registration for 2,000 or more attendees a year across multiple programs.
• Cvent certification, or equivalent hands on experience building event sites, registration paths, emails, and reports.
• The ability to build and run registration for a full program on your own, and to say early when you need help.
• Housing experience, including room blocks, rooming lists, and working with hotels on pickup, cutoff dates, and changes.
• Accuracy with data: strong Excel skills, care with lists, and the habit of checking a report before it is sent.
• Clear, warm written communication with attendees at every level, and the judgment to know when a question needs the event manager.
• Experience running or staffing an onsite registration desk, including badge printing and onsite changes.
• Sound handling of personal data, and comfort working inside a client owned system with its own rules.
• Preferred: experience on a dedicated client team or inside a corporate events department; experience with onsite check in and badging tools; familiarity with enterprise project and collaboration tools.

   

Location

United States

   

The US national base salary range for this position is from 

$55,300.00 - $102,700.00

The national range provided includes the base salary that Amex GBT expects to pay for the role.  Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!