BONFE - EVENING BOARD ENGINEER
$26-$28/hr | Monday-Friday | 1:30PM-10:00PM | Tuesday/Wednesday Hybrid Option
At Bonfe, Dispatch plays a critical role in creating a strong experience for both our customers and our technicians. We are looking for a Evening Board Engineer who can take ownership of the operation during one of the most independent parts of our week.
As the evening operation transitions to leaner staffing, you'll combine the responsibilities of a Board Engineer and Customer Experience Coordinator across all service trades. You'll manage live service boards, support technicians in the field, communicate with customers, and make the real-time decisions necessary to keep the operation moving.
If you enjoy solving problems, staying several steps ahead, and being someone others can count on, this could be a great fit.
What You Can Expect:
- $26-$28/hr STARTING WAGE + $1 Evening shift differential + bonus potential of up to an additional $10,000 per year
- Health, Wellness, and Retirement benefits
- Bonfe PAID employee monthly healthcare premium
- GENEROUS 401k match after first 6 months of employment!
- PAID training and career development opportunities.
- A FAMILY. This is last on the list because it’s most important. We care about our team and expect you to bring that same CARE when you join us. We do a lot more than just work together. You’ll build life-long friendships at Bonfe.
Who We Are:
Founded in 1993, Bonfe is a family-owned business dedicated to helping homeowners with residential plumbing, heating, cooling, drain clearing, and electrical services. You’ve probably seen our trucks and our ads, but what you may not know is what it’s like to be a part of a team like this. We treat you like family and help you see what it means to be appreciated and to have a place to belong. We inspire ongoing training and education so that you can do your best work without cutting corners.
Be part of an organization which bases growth and future goals on a set of core values that include trust-based relationships, high ethical standards, and always providing superior customer service. Our business has been designed around making the lives of our customers easier, more enjoyable, and stress-free.
What We Do:
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning, and electrical systems.
We DELIVER on our Core Values:
What You’ll Do:
- Lead Evening Dispatch Operations: Take ownership of the live service operation as daytime and trade-specific Dispatch coverage transitions out, serving as the central point of coordination across all service trades during the evening.
- Maximize Technician Productivity: Monitor technician availability, customer commitments, emergencies, capacity, delays, cancellations, schedule changes, and same-day opportunities while proactively determining next steps and escalating issues as needed.
- Own the Evening Customer Experience: After 4:00 PM, you’ll perform the Customer Experience Coordinator function across all assigned service trades. You'll
provide professional communication that keeps customers informed and confident throughout their service experience.
- Make Real-Time Decisions Independently: Evenings require strong judgment and the ability to assess changing conditions, understand their impact across the operation, and determine and communicate the best next steps.
- Optimize Same-Day Opportunities: Continuously look for opportunities to turn available capacity into productive work. The goal is to maximize what we can successfully accomplish while maintaining a great customer experience.
- Maintain Board & System Accuracy: When fewer people are working, accurate information becomes even more important. It'll be up to you to ensure ServiceTitan accurately reflects what is happening throughout the operation.
- Finish the Day Clean: Like any closer, you want to make sure everything is ready for the next shift. Before your shift ends, you'll confirm important operational information is clearly documented and transitioned appropriately to set up the next team for success.
What You'll Bring:
- 1-2 years experience in dispatch or call-center related fields.
- Excellent verbal and written communication
- Strong judgment and problem-solving ability
- Confidence making decisions in a fast-moving environment
- Ability to prioritize multiple trades and competing needs
- Strong organization and attention to detail
- A proactive, solutions-oriented mindset
What Success Looks Like:
A successful Evening Board Engineer:
- Takes ownership and makes sound decisions without constant direction, knowing when to act independently and when to escalate.
- Communicates clearly and proactively with customers, technicians, and the team, especially when priorities or circumstances change.
- Stays calm and thinks big picture when multiple things happen at once, balancing customer needs with the realities of capacity and scheduling.
- Anticipates problems and maximizes resources by looking beyond individual appointments, supporting technicians, and finding productive uses for available capacity.
- Maintains accuracy and attention to detail by keeping ServiceTitan and operational information up to date and organized.
- Follows through and sets the next team up for success by completing what they start and leaving the operation organized.
If you enjoy solving problems, communicating clearly, thinking ahead, and taking ownership when others are counting on you, we'd love to hear from you.
Want to know more about who we are and what it's like to work with us? Scroll through some videos on our website: Bonfe.com
Any offer extended to a candidate will be contingent upon successful completion of pre-employment drug and background screening.
Bonfe is an Equal Opportunity Employer.
