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Especialista en soporte técnico Soluciones Tecnológicas Ganadería at MSD Pharma (Singapore) Pte. Ltd. · Katori

Asks for

The ad says“Yes”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”
The ad says“Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine”

Job Description

Educación y Experiencia:

3+ años de experiencia en roles similares de soporte tecnico e soluciones de ganaderia.

Licenciatura o titulación técnica en Ingeniería, Tecnologías de la Información, Electrónica, Mecatrónica, Telecomunicaciones, Zootecnia, Medicina Veterinaria, Agronegocios o un campo relacionado; se puede considerar experiencia relevante equivalente.

Ingles Intermedio.

Disponibilidad para viajar y desplazarse por zona : Queretaro, San Luis, Jalisco, Guanajuato, etc.

Descripción del puesto:

Actuar como el contacto principal de soporte técnico a nivel nacional para la cartera de Soluciones Tecnológicas, brindando atención al cliente ágil, diagnóstico y solución de problemas, servicio en campo y resolución de incidencias para garantizar la satisfacción del cliente, la fiabilidad de las soluciones y una experiencia excepcional.

Responsabilidades clave:

Brindar soporte de primera línea y asistencia técnica a través de los canales autorizados.

Gestionar los casos de soporte desde su recepción hasta su resolución, documentación y cierre.

Diagnosticar y solucionar problemas relacionados con software, hardware, conectividad y tecnología.

Escalar y coordinar casos técnicos complejos con los equipos de soporte regionales y globales.

Realizar soporte en sitio, instalaciones, diagnósticos, reparaciones y servicios técnicos de campo.

Monitorear y priorizar las solicitudes de soporte según su gravedad, el impacto en el cliente y el riesgo para el negocio.

Colaborar con los equipos de Éxito del Cliente (Customer Success), Comercial y Servicios Técnicos para mejorar los resultados de los clientes.

Identificar problemas recurrentes, causas raíz y oportunidades de mejora continua.

Contribuir a la gestión del conocimiento, los recursos de autoservicio y la documentación de soporte.

Garantizar el cumplimiento de las políticas de la empresa, los procesos de servicio, la gobernanza de datos y los estándares de calidad.

Additional location(s) Compensation Information:

Required Skills:

Account Management, Adaptability, Channel Partner Management, Lead Generation, Market Analysis, Product Knowledge, Revenue Maximization, Sales Forecasting, Sales Negotiations, Sales Process Management, Sales Reporting, Sales Strategy Development, Sales Training, Swine Production, Veterinary Medicine

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements:

50%

Flexible Work Arrangements:

Not Applicable

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

Job Posting End Date:

10/30/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.