Job Description:
Title: Escrow Officer – LPO License
Reports To: Escrow Operations Manager
Business Unit: Wenatchee Escrow Branch
Location: Wenatchee Washington
Compensation: $30.29 – $42.40 Hourly DOE
Incentive bonus based on Company profitability.
Company Overview:
Fig provides practical solutions with fast and accurate results for all Real Estate Transaction services. As knowledgeable industry experts, with over 75 years of experience, we are here to help our customers and employees achieve success through investing in their homes and personal wealth. We believe our employees are vital to the company’s ongoing success and seek employees with diverse talents and backgrounds. We care about people, are a team, dream big, work hard, and have fun! We are proud to say, “We help people achieve their dreams.”
What you will love here at Fig:
- Your Team. A team that cares for each other and works together to get the job done.
- Your Growth. Opportunity to develop a career that is satisfying and successful.
- Your Time off. Vacation 10 to 25 days per year. Eleven paid holidays. Paid Sick Leave per Washington State law.
- Your Health. Medical, dental and vision insurance coverage and Long- and Short-term disability insurance, EAP
- Your Future. 401(k) with 4% company match after the first year
- Compensation range $30.29 - $42.40 hourly (depending on experience and qualifications). With tenure and strong performance an employee may earn up to a maximum of $45.68 hourly.
Job Summary
Our escrow officer performs advanced duties related to all facets of escrow processing. S/He is required to exercise extremely independent judgment and to possess the knowledge and experience necessary to efficiently manage any situation that may arise during the escrow process. They create an amazing customer experience for each escrow file assigned to them, including timely and accurate documentation and communication. This position must have an established book of business or be able to establish a book of business within a reasonable amount of time to meet given performance standards.
Essential Duties & Responsibilities:
- Communicate and assist all parties to create an amazing customer experience.
- Leads assigned escrow team.
- Builds and maintains a book of business through continued personal marketing efforts.
- Manages and processes assigned escrow files, through exceptional communication and coordination of escrow team.
- Completes and reviews warranty deeds, quit claim deeds, notes, deeds of trust, requests for notice, subordination agreements, financing statements, and the like as allowed by state law.
- Leads team in resolving complex title issues.
- Coordinates the closing of an escrow between the principals of the escrow transaction.
- Regularly follows up on any post-closing matters to ensure clear title is achieved.
- Follows company standards and practices when processing transactions, as well as applicable state laws and guidelines.
- Maintain required continuing education for licensing and development of knowledge and skill for increasingly more complex closings to meet growth in performance standards.
- Maintains utmost confidentiality and professionalism.
- Maintains information security.
- Engage and promote company culture.
- Performs other duties as assigned by supervisor.
- Adheres to company policies and guidelines.
Required Qualifications:
- A high school diploma is required.
- Notary public status
- Washington State Limited Practice Officer (LPO) License with a minimum of two years of escrow experience or equivalent and demonstrates competency in escrow processes, title clearance, real estate regulations and guidelines, and document preparation.
Preferred Qualifications:
- Three plus years of experience as a Washington State Limited Practice Officer.
Knowledge & Abilities:
- Understands and adheres to escrow standards, title clearance, real estate regulations and guidelines, and document preparation.
- Comprehends pay off per diems, tax proration, interest, debits, credits and can balance escrow file with lender requirements.
- Understand and explain lender documents such as closing disclosure and promissory note.
- Knowledge of distinct types of closing documents: Loan documents, Real Estate Excise Tax Affidavits, Quit Claim Deeds, Statutory Warranty Deeds, Warranty Fulfillment Deeds, Real Estate Contracts, Deed of Trust, and Subordinations
- Professional and effective verbal and written communication
- Utilize organizational tools to effectively multi-task.
- Ability to develop working relationships to build a book of business.
- Proficient with Microsoft Office, web navigation and specialized title software
Skills:
- Adaptability: adapts to new, different, or changing requirements
- Attentive to details
- Business fundamentals: maintains privacy and confidentiality of company information, as well as that of customers and co-workers.
- Curiosity: Asks “What if,” finds efficiencies, considers new methods and solutions
- Critical thinking: uses logical thought processes to analyze and draw conclusions.
- Communication: maintains open lines of communication with others
- Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients.
- Decision maker: applies critical thinking skills to solve problems.
- Dependable and reliable: displays responsible behaviors at work.
- Drive: personally and professionally driven for improvement or success
- Emotional Strength: manage interpersonal relationships judiciously and empathetically.
- Effective Intelligence: uses capabilities effectively to accomplish tasks successfully.
- Humility: ability to accept other people and ideas as having equal or better merit
- Initiative: demonstrates a willingness to work and seeks out new work challenges
- Integrity: treats others with honesty, fairness, and respect
- Mathematics: uses mathematics to solve problems
- Planning and organization: plan and prioritize work to manage time effectively and accomplish assigned tasks.
- Problem solving: applies critical thinking skills to solve problems by generating, evaluating, and implementing solutions.
- Proficient in English.
- Professional: maintains a professional demeanor at work
- Reading: reads and comprehends documents ranging from simple and straightforward, to more complex and detailed; attains meaning and comprehends core ideas from written materials and applies what is learned.
- Resilient: tends to recover quickly from misfortune or change.
- Respectful: works effectively with those who have diverse backgrounds.
- Sales and Marketing: Effective sales and marketing.
- Team Ability: collaborator who works effectively with others.
- Technology: uses information technology and related applications to convey and retrieve information; demonstrates strong computer/typing skills in Microsoft Office, email programs, accounting software, and internet browsers.
- Telephone skills, including a pleasant phone voice and etiquette.
- Verbal communication: maintains open lines of communication with others; speaks clearly, in precise language and in a logical, organized, and coherent manner.
- Writing: uses standard English to clearly communicate thoughts, ideas, and information in written form
Essential Job Functions (including physical requirements)
This position requires repetitive use of a keyboard, extensive phone use, bending, sitting, squatting, light lifting, and simple grasping.
