The ad says“Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
The ad says“Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)”
The ad says“Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals”
The ad says“Strong foundational knowledge of cyber security domains:”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
The ad says“Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures”
The ad says“Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
The ad says“Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
The ad says“Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)”
The ad says“Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities”
The ad says“Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities”
The ad says“Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures”
The ad says“Experience with SFDC and Active Directory”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
The ad says“Network security, endpoint protection (EDR/XDR), cloud security (CSPM/CWPP), identity (IAM/SSO/MFA), SIEM, zero-trust, threat intelligence, etc”
As an Enterprise Customer Success Manager at Semperis, you will ensure your customers’ success and satisfaction with our products and support them every step of the way.
You will be an essential member of our Customer Success team, collaborating closely with cross-functional teams including Technical Delivery and Sales teams to maximise opportunities for our Enterprise Business customers and Semperis
Our Customer Success Managers are strategic and empathetic communicators who can convey complex concepts in a clear and concise manner. Our CSM will build and nurture long-lasting relationships across multiple client accounts.
Our CSM’s strengths include the ability to identify gaps in the product and internal operations and build effective and scalable solutions to address them. Our CSM will also onboard new customers, ensuring a smooth and successful implementation of our solutions
Design a success plan for a Book of Business of strategic customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives and operational goals
You will be empowered to achieve and report on customer health, satisfaction, retention, and growth targets
Act as the voice of the customer, gather insights to provide feedback to internal teams including our Product Development team. Collaborate on new developments to ensure the product suits our client’s needs
Lead training sessions to ensure that the product is meeting user needs and is being used widely enough to have concrete impact on our customers’ operations
Monitor record-keeping to ensure that relevant customer information is captured to enable informed, personalised customer interactions with Semperis Support, Customer Success (CS), Sales, etc
Develop and execute programs for ongoing customer development (health checks, product upgrades, workshops, etc.)
Identify potential customer references and assist with development of customer case studies
Gain and maintain an understanding of Semperis technology, products, and services
In addition to managing an assigned customer segment, assist with development and enhancement of processes and systems for the overall Semperis CS program
Preferred experience
Strong foundational knowledge of cyber security domains:
Fundamental understanding of modern architectures: on-prem and cloud (AWS, Azure, GCP)
Understanding of security concepts (NIST IR process, MITRE Attack framework, APTs, etc.) and workflows, Active Directory and Entra ID vulnerabilities and attack patterns, IAM and Security team organisation structures
Hands-on product enablement experience with a security product vendor, including running product health checks, articulating the output with expertise, configuring or tuning alert and response rules, remediating Active Directory and Entra security posture vulnerabilities
Familiarity with compliance frameworks (NIST CSF, CIS, ISO 27001, PCI-DSS, HIPAA, GDPR, SOC 2)
Consultative selling & value realization: Identify use cases that justify expansion, upsell & cross-sell modules, or multi-year renewals
5+ years’ experience as a Customer Success Manager, technical account manager, or related customer-facing role in a Cybersecurity SaaS solutions company
Project/program management: Be in tune with customer onboarding, health checks, maturity roadmaps, and expansion opportunities
Executive presence & communication: can explain complex threats or product value to CISOs, CIOs, architects, and analysts in their language
Conflict resolution & expectation management during incidents or escalations
Storytelling with data: Turn telemetry, risk scores, and attack surface metrics into compelling business narratives
