The ad says“5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS”
The ad says“5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS”
The ad says“5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS”
The ad says“5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS”
Values
The ad says“Experience with security, compliance, or technical platforms strongly preferred”
The ad says“Experience with security, compliance, or technical platforms strongly preferred”
The ad says“Experience with security, compliance, or technical platforms strongly preferred”
As an Enterprise Customer Success Manager at Nightfall AI, you will own strategic relationships with our largest customers and ensure they realize clear, measurable value from Nightfall’s AI-native data security platform
You’ll act as a trusted advisor to security, compliance, and engineering leaders—guiding customers from onboarding through renewal and expansion
Own the full enterprise customer journey, from onboarding and adoption through value realization, renewal, and expansion
Manage a portfolio of enterprise customers with accountability for adoption, retention, renewals, and expansion
Lead onboarding and early lifecycle success, ensuring strong deployment, stakeholder alignment, and early time-to-value
Define and track customer success criteria (adoption milestones, risk reduction, operational outcomes) and regularly report on progress
Translate product usage and outcomes into clear business value and ROI for both technical and executive stakeholders
Drive ongoing adoption and optimization, introducing new use cases, data sources, and workflows over time
Lead executive check-ins and business reviews focused on outcomes, value, and roadmap alignment
Identify and execute expansion opportunities in partnership with Sales
Proactively monitor customer health, manage risk, and coordinate escalations when needed
Share actionable customer feedback with Product and Engineering to influence roadmap and improvements
Leverage AI and automation to improve efficiency and insight across customer success workflows
Work on cutting-edge, AI-native data security technology
Partner with sophisticated enterprise customers solving real problems
High-ownership role with real influence on how Customer Success operates and scales
Benefits
Competitive pay, equity, and 401k plan
Regular, thoughtful compensation reviews
Support for professional development
Flexible time off
Company wide holidays
Flexible commuter options
Generous parental leave policy
Comprehensive health, vision, dental benefits
Reimbursement for home office, fitness, and mental wellness expenses
Preferred experience
This role is ideal for someone who thrives in complex enterprise environments, can translate technical capabilities into business outcomes, and wants to help define how Customer Success scales at a high-growth security company
5+ years of experience in Customer Success, Technical Account Management, or Consulting in enterprise B2B SaaS
Organized, proactive, and comfortable operating in a fast-moving startup
Willingness to travel ~25% for customer meetings and onsite engagements
Proven success owning renewals and expansion in complex enterprise environments
Experience with security, compliance, or technical platforms strongly preferred
Strong executive communication skills and ability to explain technical concepts clearly
