The ad says“5+ years in client success, account management, or program delivery in B2B SaaS”
The ad says“5+ years in client success, account management, or program delivery in B2B SaaS”
The ad says“5+ years in client success, account management, or program delivery in B2B SaaS”
The ad says“5+ years in client success, account management, or program delivery in B2B SaaS”
Values
The ad says“Experience with AI, computer vision, or safety technology is a bonus”
The ad says“Experience with AI, computer vision, or safety technology is a bonus”
The ad says“EHS, manufacturing, or facility operations background is a strong plus”
The ad says“EHS, manufacturing, or facility operations background is a strong plus”
The ad says“EHS, manufacturing, or facility operations background is a strong plus”
The ad says“Experience with AI, computer vision, or safety technology is a bonus”
The Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI
You’ll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes
This role blends relationship management, project coordination, and commercial awareness
You’re not a technical support rep, but you bring strong platform fluency and know how to remove blockers, align stakeholders, and connect adoption to business results
Team context: Part of a growing CS team with peers in similar roles across regions
Success Targets:
Time to Measurable Impact (TTMI): Target 60-90 days from user access date
Net Retention Rate: Target 120%+ across your portfolio
NPS: Target of 65+ across the team
Client Health: Proactive account management with no unexpected churn
Expansion: Identify and support expansion opportunities; partner with Commercial on pipeline
Build trusted relationships with both site-level operators and executive stakeholders
Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI)
Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI
Know when to listen, lead, escalate, or step back; you’re attuned to organizational dynamics and protect trust through every interaction with preparedness and professionalism
Platform Adoption & Guidance
Coach clients on using Protex AI to drive safety, operational, and cultural improvements
Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations
Embed Protex into daily operations by aligning platform usage with client SOPs and workflows
Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate
Escalate technical or product blockers with clear context so internal teams can act quickly
Project Coordination & Rollouts
Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected
Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability
Identify and resolve workflow friction, client-side or internal, before it becomes a blocker
Pre-Sale & Expansion Support
Join late-stage sales conversations to showcase the client journey and set realistic expectations
Partner with Commercial to align pilot scope with long-term adoption and growth goals
Deliver value narratives that support expansion conversations and contract renewals
You sit at the intersection of strategy, delivery, and growth. Across all partnerships, you drive timeline accountability while functional owners deliver on their expertise. Here’s how you’ll work with other teams in delivering a unified, high-impact client experience
Sales & Account Management: Partner from late-stage sales through expansion. They own commercial strategy and executive relationships; you own adoption and the value narrative that supports expansion
Implementation: Coordinate on rollout execution. They own technical delivery; you’ll drive rollout timelines and keep sites on track toward go-live
Support: Triage and escalate issues. You’ll advocate for clients and hold teams accountable for resolution timelines
Product: Relay feedback. Contribute to roadmap discussions with real-world context
Marketing: Spotlight client wins and identify potential advocates or case study opportunities
Engineering: Facilitate R&D partnerships and early-access programs with strategic accounts
Benefits
Company Laptop (Choice of Mac or Windows)
Participation in Employee Share Option Programme
Monthly Company Events
Pension Scheme
Health Insurance & Wellbeing Allowance
Truly Unlimited Holidays
Nomad Working for 20 Days
Remote and Hybrid working opportunities
Preferred experience
Proven track record owning enterprise accounts with measurable retention and expansion results
Experience influencing adoption and net revenue retention across a portfolio
EHS, manufacturing, or facility operations background is a strong plus
5+ years in client success, account management, or program delivery in B2B SaaS
Confident navigating SaaS platforms and guiding clients on usage strategy
Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
Executive presence and clear communication that builds trust across clients and internal leadership
Able to translate technical concepts into actionable recommendations for both technical and non-technical stakeholders
Navigates ambiguity, drives complex multi-phase projects to completion, and influences without formal authority
Experience with AI, computer vision, or safety technology is a bonus
You’re curious, empathetic, and comfortable navigating ambiguity across complex organizations
