The ad says“Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops”
The ad says“At least 5 years of proven track record owning activation success and driving measurable adoption outcomes”
The ad says“Success building advocate networks and power user communities”
The ad says“Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops”
The ad says“Ability to scope, design, and deliver custom solutions and demos tailored to customer use cases, working hands-on alongside business stakeholders”
The ad says“Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops”
The ad says“Expertise delivering virtual and live instructor-led workshops”
The ad says“Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops”
The ad says“Success building advocate networks and power user communities”
The ad says“Strong program management skills and natural advisor mindset”
The ad says“Ability to connect platform usage to business outcomes and articulate ROI”
The ad says“Experience implementing activation strategies: champion programs, office hours, dashboards, and workshops”
WRITER is looking for a customer success professional who will own deployment and activation success across a customer portfolio
You’ll embed deeply into your customers’ organizations, understand their business objectives, and build the programs, communities, and frameworks that turn AI investment into measurable outcomes
You’ll partner closely with a Transformation lead to identify the right WRITER capabilities for each use case, then design and execute the strategies that drive meaningful adoption: building champion networks, running customized workshops, and advising customers on how to scale their AI programs over time
The ideal candidate brings a builder’s mindset to customer success: you’re not waiting for customers to engage, you’re creating the conditions for it
Own activation and platform success
Deeply understand each customer’s specific use cases, business objectives, and success metrics
Build and co-develop custom AI solutions with customers, translating their specific use cases into workflows that drive measurable business impact
Design and execute activation strategies that drive measurable platform adoption and business outcomes
