Electrical Technical Advisor

Electrical Technical Advisor

Location: Leeds

Full time

Are you an Electrician that is looking to step away from the tools? We want to hear from you!

This is an office-based role where you will deal remotely with onsite installation issues.

For this role you're likely to have gained experience in a role such as Electrician, Lead Electrician, Electrical Site Manager, Electrical Supervisor, EV Installer or Testing Engineer.

Job Summary:

We are seeking a detail-oriented and technically proficient Electrical Technical Advisor to assess and ensure the quality, safety, and compliance of EV systems and components. This role is critical in maintaining industry standards, regulatory compliance, and product integrity throughout the EV lifecycle.

Key Responsibilities:

• Assist engineers by offering technical solutions over the phone or via live chat.

• Offer technical support to other departments, e.g. compliance and aftercare.

• Communicate clearly with customers, offering solutions, recommendations, and reassurance.

• Review customer submissions prior to installation.

• Carry out audits on all completed installations, checking for compliance issues. Where a job is not fully compliant, flag it for the engineer to re-attend.

• Update the Zuno admin platform regularly to ensure all recommendations, technical knowledge and information is being recorded for each job.

• Review internal/external audit information.

• Support internal teams in developing corrective action plans and verifying implementation.

• Stay up to date with evolving EV regulations, safety requirements, and technological advancements.
  
  Essential Qualifications:

• Level 3 Diploma in Electrical Installation and an NVQ Level 3 (Desired but not essential)

• Experience in EV systems, electrical installations (Desired but not essential)

• Solid understanding of EV components.

• Knowledge of relevant standards and regulations (e.g. BS 7671, IET Code of

• Practice for EV charging equipment installation).

• Experience with audit methodologies (internal, external, supplier audits).

• Strong analytical, communication, and technical reporting skills.
  
  We'd love if you have experience in:

• Installation experience of EV chargers/equipment.

• Strong domestic retrofit experience.

• IT systems such as Microsoft Office.

About Zuno

Zuno is the UK’s biggest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient

We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.

Join Zuno and be part of the team shaping the future of home energy in the UK.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.

• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.

• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.

• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.

• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.

• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
  

Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Paid 6 months maternity pay after a year of service

• Paid paternity pay after a year of service

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.

*After probationary period