International Airport of Heraklion, Crete S.A. is currently looking for a:
Duty Baggage Services Supervisor
Responsibilities
- Supports the BHS operational readiness, activation and transition (ORAT), including commissioning, testing, readiness reviews, operational trials and go-live preparations.
- Validates baggage processes, system interfaces and operational procedures.
- Develops, tests and activates SOPs, contingency plans, and manual fallback procedures, coordinating recovery actions when required.
- Participates in risk assessments, safety and security reviews, ensuring that identified hazards are tracked and resolved.
- Supports baggage service standards, KPIs, reporting and escalation activities, in accordance with the Airport Emergency Plan and applicable procedures.
- Coordinates operational familiarization with airlines, ground handlers, security, and other airport stakeholders.
- Monitors and verifies BHS performance, baggage flows, and operational constraints.
- Ensures compliance with safety procedures within baggage handling areas.
- Coordinates the immediate operational response to faults, disruptions baggage delays, peak periods and irregular operations, balancing safety, service, and operational needs.
- Analyzes KPIs, identifies trends, supports occurrence investigations, and drives corrective and preventive actions for continuous improvement.
- Supports occurrence reporting, investigations, and corrective or preventive actions.
Requirements
- Technical diploma or equivalent qualification in engineering, aviation, logistics or a related discipline
- Relevant training or certification in airport operations, safety, incident management, aviation security or BHS systems is desirable
- Minimum 3 years of experience in a related field (e.g. airport operations, baggage handling, logistics)
- Experience in a shift-based operational environment
- Previous supervisory or team-lead experience is strongly preferred
- Experience in BHS commissioning, ORAT, integrated trials or airport opening is desirable
- Demonstrable experience coordinating incidents, service disruptions or contingency operations is required
- Excellent command of English both oral and written
- Knowledge of Greek language is strongly preferred
- Ability to interpret operational and technical information from systems such as BHS supervisory controls, BRS, EDS, SCADA, AODB, BMS or CMMS
Competencies
- Strong operational leadership and decision-making
- Excellent communication, coordination and stakeholder management skills
- Strong problem-solving, organizational and analytical skills
- Proactive, resilient, and customer focused, with commitment to safety and continuous improvement
