Position:
Dutch speaking Technical Support Specialist 4 - NetApp
Job Description:
Technical Support Specialist 4 - NetApp, delivers proactive and preventive support for NetApp systems. This role requires a strong grasp of NetApp technologies and managed services, working closely with both internal support teams and our valued customers.
We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization.
This is a fully remote vacancy.
Key Responsibilities:
- Ensure operational continuity of NetApp systems on-premises or in the cloud
- Execute centralized deployment services
- Handle customer tickets in a professional way as per Arrow’s ways of working.
- Provide monthly activity reports to customers
- Respond to system alerts, support tickets, and customer change requests
- Serve as the technical advisor and point of contact for customers
- Collaborate with internal teams and NetApp support to ensure a high-quality customer experience
- Stay updated on industry trends, emerging technologies, and the NetApp roadmap
- Participate in the on-call rotation to cover 24x7 service continuity.
Required Qualifications:
- Degree or equivalent training in Information and Communication Technology (ICT)
- Minimum 10 years of experience on NetApp products support and administration.
- Strong background of Storage infrastructure platforms.
- Familiarity with cloud technologies such as Azure, AWS, or Google Cloud
- Understanding of ITIL and/or Agile methodologies is a plus
- Excellent communication skills with the ability to convey technical details to non-technical stakeholders
- Role model for his team mates in both technical aspects, customer handling and professional attitude.
- Team player.
- Capable of working both independently and within an international team
- Strong organizational skills with the ability to prioritize and meet deadlines
- Proficiency in Dutch and English.
Location:
EG-New Cairo, Egypt (Uvenues)
Time Type:
Full time
Job Category:
Engineering and Technology
