DT Business Analyst Commercial – Aftersales

Job Posting Title

DT Business Analyst Commercial – Aftersales

The challenge

An exciting opportunity has arisen to contribute to Haier Europe. The Company is on a journey to achieve ambitious growth and leadership objectives in the region, and we are seeking someone passionate, proactive, self-driven, and motivated to join a team of open-minded individuals. We are looking for someone who embodies the Company’s core behaviors, based on our Own It model: Zero Distance, Agility, Entrepreneurship, Ecosystem and Build Trust. A true change agent who acts with integrity, collaborates across boundaries, adapts quickly, takes initiative and keeps users at the center — fostering an open, innovative, and high-performing environment.

What you will do

Digital Technology is accompanying the Aftersales department within Commercial team throughout a significant transformation, anticipating and translating their business requirements into evolved and innovative solutions for processes and systems.
As the DT Business Analyst Commercial for Aftersales, you will work with the relevant DT Business Partner and business stakeholders, serving also as project manager in implementing all the agreed changes and improvements in existing and future applications. You will promote business efficiency analysis and propose digitization projects. You will coordinate and coach all business stakeholders and liaise with other DT team members, in order to complete all the phases of the digital transformation in a timely, cost effective and flawless manner, always ensuring continuous operations and best quality outcomes.

In this role you will be responsible for:

• Collecting and analyzing Business Requirements.

• Supporting users in formalizing requirements, in addressing solutions and in designing the processes from DT point of view.

• Managing and leading specific tasks or stream within a project, by collecting requirements, identifying phases and elements, monitoring task/stream progress of each activity, training and production operations day by day support.

• Supporting users in project activities as well as in testing new functionalities and enhancements.

• Interacting with other areas of DT to successfully deliver a range of solutions.

• Interacting with 3rd parties/suppliers, validating the proposed solutions and monitoring the activities planning, costs associated and the due dates.

What you need to succeed

Must have

• Proven application experience or knowledge of main aftersales processes, preferred within home appliance industry

• Basic know-how on supply chain E2E process in Sales and reverse logistic

• Knowledge of pricing model in B2B/B2C channel

Education: Degree in Management Engineering or Information Technology

Professional experience: Sound professional experience (minimum 4/5 years) in a similar position in multinational companies or in consulting companies; preferably in sectors with high industrial complexity and with advanced and articulated information technology environment

Language: Fluent Italian & English required

Soft & Technical Skills

• Ability to meet deadlines, handle and prioritize requests

• Creative and analytical thinker with good problem-solving skills

• Ease at establishing interpersonal relationships and communication skills

• Self-starting attitude

• Comfortable working in small and large teams

• Flexibility to adjust priorities when business needs change

• Proven experience on front-end usage/implementation like CRM (preferred Salesforce), B2B, B2C portals or also in general custom applications

• Basic know-how on SAP module usage and/or implementation like SD, MM, with understanding of main pillars for integration with FI-CO (the latter is a nice to have)

• Good project management skills and knowledge of Agile methodologies

Other: Willing to travel both domestic and international according to project needs

Employment Type: Permanent Contract; Full-Time

National Collective Bargaining Agreement (CCNL): Metalmeccanici Privati

Minimum Gross Annual Salary: € 50.000

The position includes access to an individual or collective variable incentive scheme based on the achievement of predefined performance objectives (KPIs); alternatively, any additional variable compensation components or benefits will be governed by the applicable company policies.

Benefits:

- Free Canteen

- Smart Working

The Company may offer a different compensation package than the one indicated above, based on objective criteria identified during the selection process (such as experience, skills or changes in the scope and responsibilities of the role). Any such variation is in no way based on previous salary levels or on personal or discriminatory factors.

All decisions are made in compliance with the principle of equal pay, the applicable National Collective Bargaining Agreement (CCNL) and EU Directive 2023/970, as well as the relevant national implementing legislation.

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Haier Europe is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.