The ad says“Possess an in-depth understanding of the Automotive, Dealership, Fleet Management, and Logistics landscape”
The ad says“Strong analytical and operational mindset with experience leveraging dashboards, customer health metrics, CRM reporting, and data insights to drive strategy and execution”
The ad says“Exceptional executive communication, relationship management, and cross-functional collaboration skills”
The ad says“Strong analytical and operational mindset with experience leveraging dashboards, customer health metrics, CRM reporting, and data insights to drive strategy and execution”
The ad says“Microsoft and or Google doc, Excel, PowerPoint, and Word experience”
The ad says“Possess an in-depth understanding of the Automotive, Dealership, Fleet Management, and Logistics landscape”
The ad says“Possess an in-depth understanding of the Automotive, Dealership, Fleet Management, and Logistics landscape”
The ad says“Demonstrated experience building scalable operational processes, playbooks, and customer engagement frameworks”
The ad says“Microsoft and or Google doc, Excel, PowerPoint, and Word experience”
The ad says“Exceptional executive communication, relationship management, and cross-functional collaboration skills”
The ad says“Microsoft and or Google doc, Excel, PowerPoint, and Word experience”
The Director of Accounts, Car Rental will be the link between UVeye and one or more car rentals to ensure all their needs are being met and satisfied with the relationship and services being provided
The car rental account manager constantly work to brainstorm new ways to maintain a strong, positive relationship with clients and look for ways to expand the partnership/relationship
Serve as the primary executive point of contact for our car rental client(s), establishing and developing long-lasting, trusted relationships with decision makers at all levels and across relevant functions
Act as the liaison between our clients and internal teams to ensure timely, high-quality delivery of our solutions and commitments
Own the overall account strategy for each assigned customer, defining the multi-threaded engagement plan, value roadmap, and executive alignment needed to grow and retain the account
Lead account planning and execution by setting clear objectives, success metrics, stakeholder maps, and quarterly priorities—then driving internal accountability to deliver against the plan
Identify opportunities on a regular basis for additional deployments or development opportunities with our clients and build action plans to complete
Create and align cross-divisional customer strategy with customer and product business units
Monitor and improve the status and health of the customer relationship; including client feedback, definition of follow-up tasks, and ensure effectiveness
Measure, monitor, and influence customer targets and strategies, and complete monthly and/or quarterly business reviews
Assist customers with maximizing the value that they receive from the products and the relationship overall. Monitor internal sentiment, offer and provide platform education and training on an as-needed basis
Travel to customer locations to support onboarding and system training activities
Other projects as assigned
Benefits
Private gym (including yoga and meditation class)
Spacious work space
Huge rooftop
Free UVeye scan for your car
Dog friendly
Preferred experience
5+ years of experience leading managers or Team Leads within a high-growth or fast-paced environment
Able to build and expand relationships with client growth by listening to client needs and identifying other opportunities
Commercial acumen with demonstrated success driving expansion revenue, renewals, and long-term customer growth
Exceptional executive communication, relationship management, and cross-functional collaboration skills
Need to be as comfortable speaking to various client stakeholders, including Department Leads, Executives, Field Teams, and Technical Leadership/Teams
Demonstrated experience building scalable operational processes, playbooks, and customer engagement frameworks
Strong analytical and operational mindset with experience leveraging dashboards, customer health metrics, CRM reporting, and data insights to drive strategy and execution
Strong leadership and organizational management skills with the ability to coach leaders, drive accountability, and build high-performing teams
Through training, you will be given insight into best practices that will leverage and drive customer performance
Proven track record of scaling Customer Success organizations and driving measurable business outcomes across retention, adoption, expansion, and operational performance
10+ years of experience managing major Enterprise Accounts with Group references, preferably major car rental companies
Travel up to 60% of the time to various customer locations
Possess an in-depth understanding of the Automotive, Dealership, Fleet Management, and Logistics landscape
Microsoft and or Google doc, Excel, PowerPoint, and Word experience
