Kinder's
Hiring now
Hybrid · Bentonville, Arkansas, United States$215k–240kPosted 2 weeks ago
Kinder's
ApplyWhat’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.
With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.
As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.
Kinder's is seeking an experienced Director, Customer Operations who is passionate about building world-class customer operations while leading high-performing teams that deliver exceptional service to our retail partners. This leader will oversee Customer Operations across our largest strategic accounts while driving operational excellence across logistics, warehousing, customer service, and order fulfillment.
We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use to our consumers whether they are experienced cooks or first-timers in the kitchen. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are looking for it and whatever they are looking for it in (seasonings, sauces, gravy, marinades, or anything else we can come up with). We have experienced tremendous growth over the last 5 years, but we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey. And we need more great folks to help us continue to raise the bar for what they think is even possible in their own kitchens.
Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam's Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce. To keep our momentum rolling, we need more passionate flavor advocates and builders to come join our team and help us reach every kitchen across the U.S. and beyond.
As the Director, Customer Operations, you will lead the Customer Operations organization responsible for Walmart, Sam’s Club, and future strategic retail customers while overseeing the operational partnership with Logistics and Warehousing. Reporting directly to the SR. Director, Customer Operations & Logistics/Warehousing, this role is responsible for creating scalable processes, driving service excellence, improving supply chain performance, and leading a team focused on delivering best-in-class customer execution.
You will serve as the operational leader connecting Sales, Supply Chain, Planning, Logistics, Finance, Customer Service, Warehousing, and external partners to ensure flawless execution from order placement through customer delivery. This leader will own strategic customer operations initiatives, identify opportunities to improve efficiency and profitability, and build organizational capabilities that support Kinder’s continued growth.
Customer Operations Leadership
Logistics & Warehousing Partnership
Customer Strategy & Operational Excellence
Business Performance & Analytics
Cross Functional Leadership
Process Improvement & Organizational Development
Leadership Competencies
The position will be based out of our Bentonville, AR office with monthly travel to our Walnut Creek, CA headquarters and periodic travel to distribution centers, 3PL partners, customer headquarters, and other Kinder's locations. We strongly believe in the power of culture and community and have a hybrid work structure with three days in the office each week to encourage collaboration, innovation, and stronger partnerships across the organization.
The expected starting salary range for this role is $215,000- $240,000 per year. The salary range posted for this role reflects the good-faith base pay range Kinder’s reasonably expects to offer at the time of posting and may vary based on the location of the role. Individual compensation within the posted range will be determined based on factors such as relevant education, experience, qualifications, skills, and business needs.
We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process.
We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.
Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com