Director, Commerce

About Flywheel  

Flywheel’s suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be. 

The Opportunity  

We are looking for a leader to join our Directors team, who will focus on team development and support; client retention and growth; and development of Flywheel’s further expansion as the leading Digital Commerce Solution. This role requires proven Commerce experience (Media and Retail, though we appreciate and anticipate you might have a strength in one vs the other), strong people management and leadership skills, and a passion for working with clients at executive levels, from business acquisition through to ongoing growth and development.  

This role will work alongside the current Commerce Leadership team across all media and retail functions, and must be filled by someone who is self-motivated, collaborative and results oriented, working under expectations set by executive management. The goal for this role is to help grow our client’s business across all media opportunities, retain clients and assist in developing our internal team.  

What You Will Do: 

• Build and maintain strong client executive relationships to foster long term partnerships, and prospect referrals, while identifying ways to drive incremental value to clients and fostering an environment for candid partnership feedback 

• Oversee multiple client teams providing guidance in ensuring strong performance against client goals and identifying and resolving any client issues 

• Identify opportunities to grow revenue with existing clients, that are consistent with client growth objectives and in their best interests 

• Jointly oversee and implement the strategy of Flywheel Digital considering how best to scale in an effective and efficient way. 

• Act as a brand ambassador for Flywheel both internally by sharing market insight, trainings, etc. and externally through participating in business development, conferences, webinars, share groups and more 

• Ensure team has the training, resources and ongoing professional development they need to succeed personally and professionally as they deliver value to our clients everyday 

• Maintain team morale and motivation as we operate in a hybrid work environment 

• Constantly seek ways to improve team’s operating efficiency, optimizing time spent vs. quality of delivery, while maintaining work/life balance across the team 

• Contribute to all hiring, team structuring, and account resourcing decisions in the team 

• Travel required, based on client needs 

Who You Are: 

• 8+ years of eCommerce experience across Digital Commerce retailers & intermediaries, or in a similar industry and role 

• An expert in the fundamentals of Commerce (search, display, video, content, promotion, etc.)  

• Proven track record prioritizing in a fast-paced environment with competing internal and external priorities 

• Team player with a genuine desire to contribute to the overall success of Flywheel 

• Team management experience, with demonstrated leadership, mentoring and coaching skills 

• Strong business acumen, problem solving & analytical skills 

• Excellent communication and organizational skills 

• Results driven with strong customer focus 

• Experience in presenting and influencing at Executive level 

• Ability to quickly adapt to changing environments  

• Bias for action and ability to achieve objectives and goals with optimistic energy and tenacity to defeat barriers 

• Proactive and independently motivated 

• Intellectually curious and a quick learner