Diagnostics Technical Specialist

Location: San Juan, Puerto Rico

The Diagnostics Technical Specialist (DTS) provides onsite support to veterinary clinics, laboratory research, and veterinary academic settings and are responsible for the overall business health and customer satisfaction of their assigned territories. Their primary purpose is to assist clinics with all aspects of implementation, training, operation, applications, and problem resolution on all veterinary diagnostics products. The specialist will be involved in all phases of the onsite support process with emphasis on diagnostics implementation, workflow improvements, increasing utilization of diagnostic products, and efforts to expand our product line with our current customers.

Responsibilities: 
•    Deliver post-sale product installation support and validation; lead applications and operations training that accelerates adoption and reduces time-to-value.
•    Execute new and existing customer onboardings across point-of-care diagnostics, Zoetis DX/Virtual Lab, and reference lab offerings; support structured onboarding journeys (e.g., a 100-day onboarding cadence where applicable).
•    Identify, document, and address workflow pain points; design and implement workflow improvements that enhance the customer experience and increase utilization.
•    Respond to onsite technical support requests and coordinate escalation (including leveraging Level 2/technical support for phone-based case resolution) to troubleshoot and resolve complex system issues with urgency and complete follow-through.
•    Use territory/time-management tools (e.g., FASTDx) to balance urgent needs with planned utilization visits and to optimize account coverage.
•    Drive utilization and pull-through by influencing appropriate use of consumables and services (e.g., rotors/packs, rapid tests, Imagyst scans/kits, and reference lab) through consultative training and value-based recommendations.
•    Generate and route qualified leads for point-of-care analyzers and reference lab opportunities (competitive capture and customer retention) by identifying needs during customer engagements.
•    Tailor messaging to align customer needs with business objectives; incorporate awareness of industry and territory trends to create appropriate selling opportunities.
•    Collaborate closely with field partners to protect/defend the customer base and to execute corporate/specialty initiatives and quarterly projects.
•    Works closely with the Area Business Manager (ABM) and Diagnostic Solutions Consultant (DSC) to provide appropriate customer service in a team approach.
•    Works with the ABM and DSC teams to identify and report opportunities for additional analyzers in customer accounts as well as new opportunities through referrals from existing customers.

Knowledge, Skills, Ability Requirements: 
•    Basic computer skills (ie. Microsoft Office, Excel, Adobe).
•    Basic knowledge of animal disease states preferred.
•    Knowledge of diagnostic products, instrumentation, and clinic processes.
•    Candidate must possess an analytical mindset and demonstrable critical thinking skills.
•    Must have the availability and willingness to travel up to 90% of work week in territory and be flexible to accommodate customer visit requests.
•    Candidate must have a deep understanding of the PR animal health market.
•    This position requires travel to multiple locations within PR territory on regular basis. New hire initial trainings will be held in Union City, CA & Parsippany, NJ. National sales & training meetings as well as regional sales meetings will be scheduled in advance and will require out of state travel.
•    Typically works standard business hours, Monday through Friday.
•    Ability to safely lift and move 60 lbs.
•    Must be fluent in English and Spanish.

Technical Skills and Competencies
•    Exemplifies early adopter behaviors for rapid learning ability.
•    Capably grows technical knowledge through relationships, creative solutions, and enhances customer loyalty.
•    Demonstrate expertise in veterinary terminology/science. 
•    Skilled at making presentations. Ability to transport, set-up and demonstrate equipment quickly and effectively. 
•    Balances strategic and tactical business requirements. 
•    Demonstrated organizational, prioritization, and time management skills.
•    Strong ability to multi-task and work independently.
                                                                          
Qualifications (Training, Education, & Prior Experience): 
•    Position requires an Associate’s degree with a Bachelor’s degree preferred or equivalent experience.
•    A degree from a Veterinary Technology Program preferred. Credentialed Veterinary Technician preferred.
•    At least one year of experience working in a clinical setting.
•    Valid Driver’s License, clean driving record, auto insurance.

 

 

Full time

 

 

Regular

 

 

Colleague

 

 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

 

 

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

 

 

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at zoetiscolleagueservices@zoetis.com to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.