Desktop Support Technician I

Job Description:

Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive portfolio, including the CareLogic®, Credible™, and InSync® platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers. Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.  Qualifacts was recognized in the 2022 and 2023 Best in KLAS: Software and Services report as having the top ranked Behavioral Health EHR solutions.

If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today!

This is an onsite position, 5 days/week, in the Vadodara office working the Night SHIFT (6:30pm-3:30am). Remote applicants will not be considered. 

Responsibilities for the Desktop Support Tech I

• Provide hardware and software support for both remote and office users
• Provide direct service for IT networks
• Maintain a work log of job tickets and maintenance tasks
• Stay updated on new developments in, and analyze reviews of, computing technologies
• Maintain and manage Active Directory including set up of new users, Administer Azure, and Office 365 environments
• Assist team with Corporate IT projects
• Develop and maintain the software application configurations, including documentation of IT operation runbook
• Work closely with other roles to research new tools and technologies that can better support business needs
• Effectively communicate issues to both technical and non-technical stakeholders
• Collaborate on one or more projects

Qualifications of the Desktop Support Tech I

• Higher Secondary Certificate (HSC) or Senior Secondary Certificate (SSC)
• 1 to 2 years of related experience including:2+ years working with Windows Desktop Operating Systems1+ years working with Microsoft Active Directory1+ years as a system administrator / Helpdesk Support Technician1+ years working with Microsoft Office 365 Administration
• Experience in Microsoft Office Suite
• Basic troubleshooting skills and problem solving

Knowledge, Skills, and Abilities of the Desktop Support Tech I

• Excellent troubleshooting expertise and enthusiastic problem solver
• Excellent attention to detail including precise and effective communications and proven ability to manage multiple, competing priorities simultaneously
• Determined to succeed
• Approachable, open, and consultative
• Exceptional customer service
• Diplomatic, but firm
• Has little or no role in decision-making but will be asked to propose and discuss solutions
• Expected to collaborate and interact with team members and employees outside of the IT organization
• Must be comfortable discussing and debating technical and softskill situations to learn and grow
• Work on assignments that are routine in nature, requiring limited judgment

Behavioral Health EHR Software | Electronic Health Record Solutions

Leading behavioral health EHR software and electronic healthcare record solutions built to modernize care, manage workflows and improve patient outcomes.

Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.