Design Operations Associate

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Job Description

Your role

As a Design Ops Associate, you’ll help create the structure, tools, and processes that enable design teams to do their best work. Rather than creating design deliverables yourself, you’ll focus on improving how design work is planned, coordinated, tracked, and delivered across projects and teams. This role balances operational planning with day-to-day execution, helping designers spend more time solving customer problems and less time navigating process challenges. 

You’ll work closely with designers, product teams, engineers, and delivery partners to support the successful execution of design initiatives. Your work will help create visibility into priorities, timelines, dependencies, and outcomes, enabling teams to collaborate more effectively and make informed decisions.

This is an excellent opportunity for someone interested in design operations, programme coordination, process improvement, and the ways design teams operate within large organisations. You’ll gain exposure to design systems, digital product development, experience design practices, and portfolio management while building valuable operational and consulting skills that can support multiple career paths.

What you will do

Enable effective design delivery

• Support planning activities for design projects, including intake, prioritisation, scheduling, and resource coordination
• Help maintain processes that enable consistent and high-quality delivery across design initiatives
• Track milestones, dependencies, and deliverables to help teams stay aligned and informed
• Prepare reports and updates that provide visibility into project status, priorities, and risks

Coordinate across teams

• Facilitate collaboration between design, product, engineering, and delivery teams
• Support briefing, planning, and review activities for design work
• Ensure stakeholders have access to accurate and timely information about design initiatives
• Help manage communication flows related to project timelines, dependencies, and key decisions

Improve operational effectiveness

• Identify gaps, bottlenecks, or inefficiencies in the design workflow
• Document and maintain processes, templates, tools, and operational guidelines
• Support continuous improvement initiatives that simplify how design work is managed and delivered
• Contribute ideas that improve team effectiveness, consistency, and visibility

Support portfolio oversight

• Track work across multiple projects, programmes, or design initiatives
• Maintain information that helps teams understand workload, capacity, and priorities
• Assist with forecasting, planning, and operational reporting activities
• Monitor progress against agreed objectives and highlight potential risks or constraints

Learn and grow

• Build knowledge of DesignOps, experience design, and digital product development practices
• Learn how design teams collaborate within large-scale customer environments
• Develop skills in programme coordination, process improvement, stakeholder management, and operational planning
• Gain hands-on experience using planning, collaboration, and workflow management tools

Kyndryl currently does not require employees to be fully vaccinated against COVID-19, however, if you are hired to work at a client, customer, or partner location, you may be required to show proof of vaccination to align with their respective COVID-19 vaccination policies.  Those who believe they are eligible may apply for a medical or religious accommodation prior to the start of employment.

Who You Are

Job Qualifications

Why Kyndryl:

We’re a purpose-driven company committed to innovation and empowering our people. Here, your work contributes to meaningful outcomes for clients and communities.

Your Future at Kyndryl

Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

You’re good at what you do and possess the required experience to provide it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in your work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required skills and experience

• Demonstrated experience coordinating projects, programs, workflows, or operational activities in a design, product, project management, or business operations environment
• Understanding of how design work moves from planning through delivery within a multidisciplinary team
• Experience managing multiple workstreams, priorities, or initiatives simultaneously
• Ability to create, document, and maintain processes, templates, or operational frameworks
• Experience collaborating with teams that have different priorities, responsibilities, and areas of expertise
• Ability to identify operational challenges and recommend practical improvements
• Experience using project management, planning, tracking, or collaboration tools
• Strong organizational skills with the ability to maintain accuracy across multiple activities and deadlines

Preferred skills and experience

• Experience supporting design, UX, service design, customer experience, or digital product teams
• Familiarity with portfolio management, resource planning, or capacity tracking practices
• Experience contributing to process improvement or operational transformation initiatives
• Exposure to design systems, design governance, or quality review processes
• Familiarity with AI-enabled productivity, workflow, or collaboration tools

The compensation for this position is $77,000 based on a full-time schedule. The pay or salary range is not below any applicable state, city or local minimum wage requirement. 

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.  Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.

Applications will be accepted on a rolling basis.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.