Join our world-class team at Aristocrat as a Deployment & Installation Supervisor and be part of an ambitious and innovative company shaping the gaming industry! This role provides an outstanding chance to lead and improve our deployment and installation processes. You will ensure smooth execution and customer satisfaction. If you are passionate about operational excellence and have a proven record of delivering high-quality results, we want to hear from you!
What You'll Do
- Lead and assist in the complete deployment and installation process for the Service business, ensuring product deployments, installations, upgrades, and strategic rollout programs are carried out safely, professionally, and efficiently.
- Establish, govern, and continuously improve the deployment operating model by developing standard methodologies, labour models, technical standards, and deployment processes that improve consistency, efficiency, and customer outcomes.
- Evaluate incoming deployment activities to determine the suitable delivery pathway, identifying work that requires technical planning, site assessment, or operational oversight.
- Conduct or coordinate site surveys and technical assessments to validate customer requirements and deployment complexity.
- Develop comprehensive Scope of Works documentation that clearly defines installation methodology, labour requirements, sequencing, customer responsibilities, equipment needs, and access arrangements.
- Assess all deployment activities against contracted scope, identify additional works, prepare customer quotations for variations, and acquire commercial approvals before additional work commences.
- Provide technical governance and support to the Resource Planner, ensuring deployment priorities are based on consistent operational standards.
- Appoint and support Lead Technicians for deployment activities, ensuring they understand project scope, customer expectations, and delivery objectives.
- Promote resource sharing across operational teams to improve technician utilization and reduce labour costs.
- Conduct post-installation quality audits, review deployment performance, and implement improvements that improve future deployment activities.
- Develop solid working connections with Sales, Product Management, Field Operations, Service Systems, Service Support, and customers to guarantee deployment activities align with strategic business priorities.
- Promote the integration of technology, automation, and AI to advance deployment planning, scheduling, communication, reporting, and operational performance.
- Maintain a strong focus on safety, compliance, and operational governance, ensuring deployment activities align with legislative requirements and company policies.
- Monitor deployment performance through operational reporting and important metrics, providing recommendations to improve efficiency and commercial outcomes.
What We're Looking For
- Established background in handling deployment and installation operations in a rapidly changing setting.
- Proven leadership qualities enabling the promotion of continual advancement and operational excellence.
- Strong project coordination abilities, including technical planning, site evaluation, and quality assurance.
- Ability to develop comprehensive documentation and manage commercial aspects of deployment activities.
- Effective communication and collaboration skills to work with cross-functional teams.
- Experience with technology, automation, and AI to improve operational performance.
- Strong emphasis on safety, adherence, and governance in deployment activities.
- Proven ability to build and maintain strong working relationships with internal and external collaborators.
- Outstanding problem-solving abilities and the capacity to adjust to shifting priorities.
- A dedication to delivering outstanding customer outcomes and supporting business growth.
At Aristocrat, we value talent, innovation, and collaboration. Join us and be part of a team that is dedicated to bringing joy to life through the power of play!
About Us: Aristocrat and Aristocrat Gaming
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness), and regulated online real-money gaming (Aristocrat Interactive). Our team of over 7,400 employees worldwide is united by our company's mission of bringing joy to life through the power of play.
Aristocrat Gaming is a part of Aristocrat and the world’s number one premium provider of casino games, innovative technology, and customer-experience solutions. We have over 70,000 electronic game machines and 10+ creative studios, and have been ranked as the #1 top game supplier for five consecutive years. Aristocrat Gaming supports every facet of gaming floor operations from product to sales, systems, and service. Our products are renowned for innovative hardware, vivid graphics, groundbreaking mechanics, and superior performance, and our creative and technical talent is the best in the industry.
Diversity and inclusion are integral to our values of Talent Unleashed, Collective Brilliance, Good Business, Good Citizen, and It’s All About the Player. We celebrate diversity and do not discriminate based on gender, race, religion, colour, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
Compensation Philosophy
We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.
Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.
Specific details about compensation and benefits for this position will be discussed during the recruitment process.
