Department Manager

RESPONSIBILITIES 

Leadership Presence 

• Lead by example and model behavior that reflects the company’s core values 

• Appropriately manage conflict and take ownership for your part in the team dynamic 

• Act as the Transformational Leader of the Floor and motivate the team on achievement of sales plans & personal sales goals 

• Ensure high level of customer service through extensive product knowledge and product ownership 

• Partner with the GM and AGM to ensure effective store communications, including but not limited to cascade of key information from corporate partners & execution of value-add team meetings 

• Contribute to a positive atmosphere that is fun, professional, productive and team oriented 

Deliver the Customer Experience 

• Lead by example to create an environment that consistently delivers transformational customer experiences 

• Model a highly productive selling environment by providing consistent training & coaching to sales associates 

• Take ownership for the customer journey in your boutique – customize it for your customer demographic and develop & maintain productive customer relationships 

• Demonstrate a strong use of selling skills 

• Lead the team by example through demonstration of repeat business and maximization of sales through proactive customer outreach 

• Maintain a “One Company” perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience 

Represent the Brand 

• Understand and communicate the Tory Burch brand aesthetic, brand philosophy and lifestyle to the associates and the customer 

• Emulate the brand aesthetic by embodying a strong sense of fashion and an enthusiastic attitude 

• Contribute to maintaining all brand and operating standards to support brand consistency 

• Assist in maintaining store presentation standards 

• Leverage in-store technology to ensure every customer’s experience is transformational 

Operational Excellence 

• Perform store opening and closing procedures including counting register funds, completing bank deposits, opening and closing the registers and securing the facility 

• Accurately process all POS transactions, capture of employee information, and inventory functions such as transfers, receiving, shipments, repairs and damages to maintain the integrity of the inventory 

• Adhere to all policies and procedures with a focus on loss prevention and operational excellence 

Drive the Business & Deliver Results 

• Achievement of personal sales and metric goals 

• Build and maintain new and existing client relationships 

• Maintains a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume 

• Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement 

• Manage the sales floor with agility, changing direction & continuously improving based on key indicators and lessons learned 

• Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities