Job Purpose
The Delivery Lead is accountable for the end-to-end delivery of projects and programs within a region, ensuring consistency in execution, adherence to scope, and alignment with strategic business goals. This role emphasises empowerment, ownership, and accountability, requiring proactive decision-making, resource optimisation, and cross-functional leadership.
The Delivery Lead ensures that the delivery framework is applied consistently, risks are mitigated, and teams are empowered to achieve successful project outcomes.
This role also operates as a Player‑Manager, actively leading key projects while managing a team of Project Managers and Product Consultants, ensuring delivery excellence both tactically and strategically.
Our Hybrid Working Model requires employees to be on-site three days per week—specifically Tuesday, Wednesday, and Thursday.
This role will require up to 50% international travel.
Key Responsibilities
Program & Project Delivery Ownership
- Own the full end-to-end (E2E) delivery of projects within assigned program.
- Ensure all projects are delivered on time, within scope, and within budget.
- Establish and drive best practices in project execution, ensuring alignment with organisational goals.
Presales Support (Estimation, SoW, RFx Engagement)
- Lead or contribute to presales activities by providing expert delivery input into solution design and delivery approach.
- Develop accurate effort estimates, resourcing plans, and implementation timelines to support commercial proposals.
- Create and validate detailed Scopes of Work (SoW), clearly outlining assumptions, deliverables, risks, and dependencies.
- Participate in RFx processes (RFI, RFP, RFQ), collaborating with Sales, Product, and Technical teams to craft competitive and accurate responses.
- Ensure presales commitments align with operational capacity, delivery methodology, and profitability targets.
Standardised Delivery Process & Change Management
- Ensure the Delivery process is applied consistently across the program.
- Enforce Change Management processes from project scoping to final delivery, including estimation accuracy.
- Drive continuous improvement initiatives, refining processes to optimise delivery efficiency.
Project Progress & Risk Management
- Take full ownership of project performance, ensuring proactive monitoring and course correction across a program.
- Provide guidance & support to Project manager to identify and mitigate risks before they impact project delivery, working cross-functionally with stakeholders.
- Ensure clear communication of project progress, challenges, and resolutions to senior leadership and customers.
Resource Management & Revenue forecasting
- Responsible for ensuring that revenue forecast are met as per agreed Budget
- Work closely with Project Managers to ensure that the reported actuals (timesheet) are aligned with Resource forecast inputs.
- Manage and report pro-actively to VP of Delivery any risks around revenue deviation
- Work with Project Managers to ensure optimisation of resource utilisation across his assigned programmes
- Act a s point of Escalation in case of resources demand conflict with others Delivery Leads
- Forecast resource needs based on pipeline projects, current capacity, and business demand.
People Leadership & Team Empowerment
- Act as a Player-Manager, actively managing key projects while leading a team of Project Managers.
- Provide mentorship, guidance, and career development opportunities for direct reports.
- Foster a culture of accountability, ownership, and high performance within the delivery team.
- Ensure team alignment as per CR2 values, collaboration, and knowledge-sharing across projects and departments.
Stakeholder Management & Collaboration
- Partner with Account Managers, Sales, and Business Support to align project execution with customer and business expectations.
- Act as a key escalation point for project-related challenges, ensuring swift resolution.
- Strengthen cross-functional collaboration to drive customer success and long-term partnerships.
Critical Competencies
Empowerment & Ownership
- Takes full responsibility for project and program outcomes.
- Empowers teams to make decisions while maintaining accountability for final results.
Strategic Leadership & Problem-Solving
- Balances big-picture thinking with hands-on project management.
- Uses data-driven insights to anticipate risks and improve project efficiency.
Collaboration & Stakeholder Engagement
- Works effectively with internal teams and external customers to drive aligned project execution.
- Ensures seamless communication between regional teams, leadership, and delivery teams.
Decision-Making & Change Management
- Proactively drives decisions that support project success and business growth.
- Champions a structured, transparent change management process to prevent scope creep and cost overruns.
Qualifications & Experience
- Strong Domain banking knowledge essential across payment and digital solutions.
- Proven experience in program delivery, project management, or PMO leadership.
- Strong background in resource forecasting, risk management, and stakeholder collaboration.
- Demonstrated leadership experience managing direct reports, including Project Managers and Consultants.
- Expertise in delivery methodologies (Agile, Waterfall, or hybrid models).
- Experience in change management and process standardisation across multiple projects or regions.
- Strong financial acumen to manage budgets, forecasting, and cost control.
- Fluency in Arabic, English and French
Success Metrics
- Project & Program Delivery Success – Projects delivered on time, within scope, and within budget.
- Process Compliance & Improvement – Adherence to standardised delivery processes and change management best practices.
- Resource Utilisation & Forecasting Accuracy – Efficiency in managing resources against demand.
- Team Engagement & Leadership Impact – Employee satisfaction, retention, and performance of direct reports.
- Stakeholder & Customer Satisfaction – Quality of engagement, issue resolution effectiveness, and feedback scores.
The Delivery Lead is a high-impact leadership role that demands a proactive, strategic, and hands-on approach to delivery excellence. This role is ideal for someone who thrives in fast-paced environments, embraces challenges, and drives continuous improvement in program execution.
Equal Opportunity Statement
CR2 HPS Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
