WhiteWater makes products, but at our heart, we are a service business, and that means we are a people business. In this way, we excel and create value for our clients by listening to their needs, collaborating to create solutions, problem-solving and attending to the details. Our culture, as you would expect, reflects these traits. We are a diverse group of experts, from creative designers to talented engineers. Whatever the expertise we bring from all over the world, we listen and learn from each other because we are aligned behind a clearly understood purpose: together we create fun for families everywhere.
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Position: D365 F&O Functional Analyst
Shift: 40 hours | Full-time
Department: IT
Location: Richmond, BC, Canada
Reports to: Manager, IT Analytics & Reporting
Reporting to the Manager, IT Analytics & Reporting, the D365 F&O Functional Analyst plays a key role focused on the day-to-day operation, configuration and ongoing support of our Microsoft Dynamics 365 Finance & Operations (ERP) platform. This is 4 days on-site role and has no direct reports.
YOUR ROLE
- Platform operations & administration
- Day-to-day administration of D365 F&O including security, role management, licensing and environment health
- Help coordinate the two Microsoft release-wave upgrades each year — scheduling, regression testing with the business, and validation before cutover
- Monitor environment health
- Maintain documentation of configurations, integrations and standard operating procedures
- Functional configuration & support
- Configure and support core modules — finance, procurement, inventory and warehouse, production control and project management
- Run and triage the support ticket queue
- Master data governance — helping the business maintain and monitor master data according to established standards
- Project execution
- Deliver enhancement work from requirements through go-live
- Gather and document requirements, then confirm them back with the business
- Work alongside our F&O developer
- Reporting & business intelligence
- Maintain and extend our existing Power BI reports built on D365 F&O data
- Build straightforward new reports and dashboards in response to business requests
- Investigate and resolve reporting discrepancies, working back to the underlying ERP data
- Users & communication
- Run user training and onboarding as new capabilities go live
- Provide clear, timely status updates to the program lead and stakeholders
- Translate business needs into platform terms, and platform behavior into business language
Qualifications and Experience:
- 3+ years hands-on with D365 F&O in a functional analyst, administrator or support role
- Platform administration experience — security and role management, licensing, environment health, patching and release waves
- Functional configuration and support experience across core modules
- Master data requirements — parts, BOMs, customer, vendor and accounting masters
- A track record of delivering work to deadlines, time estimates, user buy-in and adoption.
- Ticket-queue discipline — efficiently run and triage a support load
- Data Management – understanding of ERP data structure and data entities
- Basic to intermediate Power BI — creates, maintains and extends reports
- Clear user-facing communication — requirements gathering, training and status updates
Preferably with:
- Manufacturing or engineer-to-order industry background
- Light X++ or similar exposure — enough to converse with a developer, not to develop
- Data integration and interface familiarity, particularly ERP-to-BI
- Exposure to CM2, ISO 9001 or other structured quality assurance protocol
- Familiar with Excel Add-ins and VBA
- Familiar with Power Automate
What success looks like – YEAR ONE
- Platform administration is routine, documented and predictable
- The support queue is triaged and current, with response and resolution times trending down
- Assigned enhancement work lands on schedule and is adopted by users
- Master data is maintained to standard and trusted by the business
- Users come to you first with D365 questions, and get consistent answers
Competencies, Skills & Abilities:
- Strong analytical skills and ability to research technical solutions.
- High attention to detail and commitment to quality.
- Ability to manage priorities, make informed decisions, and work with minimal supervision.
- Effective communicator who can collaborate across with different stakeholders.
- Proactive, innovative, and eager to improve systems, processes, and user experience.
WHITEWATER COMPETENCIES
- Accountability – We do what we say
- Collaboration – We work well together
- Customer Focus – We know and respond to our customers
- Communication – We listen to and understand each other
- Authenticity – We are honest and trust each other
- Resilience – We deal effectively with pressure, are persistent and optimistic
- Flexibility & Adaptability – We are willing and able to respond to changing circumstances
WhiteWater is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone.
We thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones. All the best in your job search.
