Customs Operations Specialist

Xometry is seeking an experienced Customs Operations Specialist to support our EU export operations. In this role, you will ensure the accuracy and compliance of export documentation, coordinate with customs brokers and authorities, and provide guidance on complex and non-standard shipments.

You will work closely with our logistics, warehouse, technical, finance, and IT teams to resolve operational issues, support month-end activities, and improve customs processes through automation. This position is ideal for someone who combines strong knowledge of EU customs regulations with attention to detail, ownership, and a practical problem-solving mindset.

How You’ll Contribute:

• Export Documentation and Compliance:

  • Prepare complete document packages and provide the required information to customs brokers for export declarations

  • Review commercial data, including declared value, country of origin, Incoterms, and product descriptions

  • Verify export documentation and customs entries to ensure accuracy and compliance with EU customs regulations

  • Prepare responses and supporting documentation for inquiries from customs authorities

• Customs Broker and Authority Coordination:

  • Manage day-to-day communication with customs brokers, transport companies, and customs authorities

  • Investigate and resolve discrepancies related to export declarations and supporting documents

  • Coordinate internal stakeholders during customs reviews and audits

  • Ensure that urgent and non-standard customs cases are handled accurately and on time

• Rules of Origin and Preferential Trade:

  • Assess product eligibility under preferential trade agreements

  • Manage Supplier’s Declarations and prepare the information required for EUR.1 certificates

  • Support T2 procedures and mandatory invoice declarations for San Marino

  • Maintain accurate documentation related to preferential and non-preferential origin

• Non-Standard Shipments:

  • Manage customs procedures for warranty replacements, claim returns, repair shipments, and re-imports after repair

  • Coordinate duty-free re-import procedures and other special customs arrangements

  • Develop case-specific solutions in accordance with applicable EU and local customs requirements, including the BAP system where relevant

• HS Code Classification:

  • Determine and verify HS codes for technical and manufacturing products

  • Collaborate with technical teams to obtain accurate product information and supporting documentation

  • Ensure consistency between product descriptions, technical specifications, HS codes, and customs documentation

• Month-End and Operational Support:

  • Coordinate special export procedures for period-end deliveries

  • Review export transactions and resolve documentation issues during month-end closing

  • Align with warehouse, logistics, finance, and other internal teams to ensure timely shipment processing

  • Provide practical guidance on export requirements and perform pre-shipment documentation checks

• Process Improvement and Automation:

  • Identify opportunities to improve customs and export workflows

  • Collaborate with IT and operations teams on ERP improvements and process automation

  • Support the development of scalable and reliable customs compliance processes

What You’ll Bring to Xometry:

• 3–5+ years of professional experience as a Customs Specialist, Customs Brokerage Manager, Export Compliance Specialist, or in a comparable customs operations role

• Strong practical knowledge of EU export customs procedures, rules of origin, and preferential trade agreements

• Hands-on experience with EUR.1 certificates, Supplier’s Declarations, T2 procedures, and other export documentation

• Proven experience determining and verifying HS codes, preferably for technical or manufacturing products

• Experience communicating directly with customs authorities and managing third-party customs brokers

• Practical experience handling non-standard shipments, including returns, warranty replacements, repairs, and re-import procedures

• Experience working with ERP systems and customs software or system integrations

• Strong attention to detail and the ability to review complex commercial and customs documentation accurately

• Proven ownership and problem-solving skills, with the ability to independently manage complex cases

• Strong communication and cross-functional collaboration skills

• Ability to work effectively under tight deadlines, particularly during month-end closing

• Process-oriented mindset and interest in continuous improvement and automation

• English proficiency at B2/C1 level for daily operations and cross-functional collaboration

• Current residence and authorization to work within the European Union

• Additional European language skills would be an advantage

• Location: Remote or within the European Union or Hybrid in Germany and later in Bulgaria

What Xometry Offers You:

• Remote Work: The opportunity to work fully remotely (or in Hybrid mode in Bulgaria and Germany)
• Corporate Equipment: A corporate laptop and the necessary tools and systems for effective remote work
• International Environment: Collaboration with colleagues from different countries and functions in an English-speaking global team
• Meaningful Ownership: The autonomy to manage complex customs cases and directly influence the reliability of Xometry’s European export operations
• Professional Growth: Opportunities to deepen your expertise in EU customs compliance, international logistics, ERP systems, and process automation
• Cross-Functional Exposure: Close cooperation with logistics, warehouse, finance, technical, operations, and IT teams across the organization
• Process Improvement Opportunities: The ability to shape customs workflows, contribute to ERP improvements, and implement scalable automation solutions
• Open and Supportive Culture: A collaborative environment that values initiative, practical ideas, fast decision-making, and individual contribution
• Learning Opportunities: Access to knowledge-sharing activities, professional development resources, and corporate language courses
• Structured Onboarding: A clear onboarding process covering the company’s customs procedures, internal systems, tools, and cross-functional workflows

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