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Customer Value Director at Coupa Software Inc (Ats) · Katori

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of Customer Value Director at Coupa.

Customer Value Director is a senior-level individual focused on maximizing customer value and ensuring that customers achieve their desired outcomes with a company's products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth.

What You'll Do:

Customer Success Directors represent the primary point of contact from Coupa to customers after customer go-live. As such, they provide three critical functions:
Work with / coach customer teams to drive customer success strategies and to achieve customer success goals.
Provide communication to customers regarding Coupa, new product capabilities and other critical information.
Specific goals center on the following:
Customer success, value identification and measurement
Customer referenceability
Customer renewal and growth of annual contract value.
Customer solution expansion
Key activities include:
Participate in customer value framework workshops
Develop and drive value plan
Conduct scheduled customer check-ins
Drive periodic business/value reviews
Manage renewals
Monitor customer performance.
Manage customer relationships
Establish role as trusted advisor
Coordinate Coupa internal resources as needed
Share best practices ideas, product information, and relevant Coupa news.
Support/drive customer campaigns

What You'll Bring to Coupa:

Strong P2P or S2C domain expertise
Strong background in customer / client management.
Entrepreneurial Attitude
Negotiation Skills
Experience with demonstrated success in the following:
Managing client expectations
Developing and maintaining executive relationships and associated influencing strategies
Project management including managing disparate, cross-functional, cross-enterprise project teams
Ability to have value-based conversation with business executives
Strong organizational and data analytic skills
Strong communication skills including professional writing skills, verbal skills and experience presenting to executive teams.
Background in software and SaaS solutions a plus.
Minimum bachelor’s degree required – master’s degree a plus.

The estimated pay range for this role is: $136,000 - $184,000 + eligibility for commission with an estimated pay mix of 80/20

The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

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At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:

Global Well-Being Perks (For All Employees Globally)

Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.

Please be advised that inquiries or resumes from recruiters will not be accepted.

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