The ad says“Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems”
The ad says“Previous experience with Zendesk CRM and Jira”
The ad says“Prior experience or knowledge of AI tools and machine learning”
The ad says“Previous experience with Zendesk CRM and Jira”
We’re looking for a Customer Support Specialist who can problem-solve on their feet, gather technical information from nontechnical people, communicate resolutions to nontechnical people in a timely manner, and have excellent follow-through and follow-up skills to design, build, and monitor robust systems for data ingestion, cleaning, and processing
You should also be goal-oriented, highly organized, and a self-starter who works well independently or in a team environment
You will work closely with Operations Leads, Engagement Managers, and engineers
Effectively follow up on open issues with customers or Customer Success and communicate the resolution
Create and/or update client taxonomy in all stages of the client unitQ journey
Act as an escalation point for all inbound cases from our clients and the Customer Success team
Collaborate closely with cross-functional teams to enhance platform capabilities
Thrive Market - company paid membership and $50/month stipend (for remote US employees only)
Equinox Gym Memberships - No Equinox near you? We offer a monthly stipend instead! (In place of an Equinox membership, we can offer $100/month as a wellness benefit)
Continuing education reimbursement
Stock Options
Snacks and dog friendly office environment
Preferred experience
Previous experience with Zendesk CRM and Jira
Demonstrated enthusiasm for understanding and applying AI, mode, and manual solutions to client problems
Monitor a set of customer accounts for breaks in activity and provide proactive outreach to troubleshoot data issues
Act as an escalation point for all inbound cases from our clients, as well as the Customer Success team
Self-driven with the ability to independently manage tasks and projects
3-5+ years prior experience in a technical or customer support role required
If you’re passionate about leveraging AI to drive product quality and customer experience and want to work in a fast-paced, collaborative setting, we’d love to hear from you!
Prior experience or knowledge of AI tools and machine learning
Prior experience working at a technology company or start-up environment
