The ad says“1+ years of experience in customer support or user operations within a B2B SaaS or technology environment”
The ad says“1+ years of experience in customer support or user operations within a B2B SaaS or technology environment”
The ad says“Analytical mindset with experience using data to inform operational decisions”
The ad says“Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues”
The ad says“Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues”
The ad says“1+ years of experience in customer support or user operations within a B2B SaaS or technology environment”
Rogo is seeking our first Customer Support Specialist to be a key player on our fast-paced Support team, ensuring we deliver an exceptional experience for our clients
You will provide client support through chat and email to existing Rogo clients, working at the front lines to provide assistance to clients in need
Pain points and feedback surfaced directly informs product improvements as we continue to scale
Handle customer queries in our day-to-day support queues (chat and email), ensuring timely resolution of issues and adherence to SLAs
Assist clients and teammates to diagnose root causes and provide clear workarounds where needed
Contribute to operational efficiency and scalability by identifying process optimizations and automation
Work collaboratively with our Customer Support Managers to streamline and scale support alongside Rogo clientele
Work collaboratively across Product, Engineering, Sales and Post-Sales to ensure stakeholders are informed and have visibility into Support context
Preferred experience
Excitement and interest to stay up-to-date and interested within the financial and AI markets
Highly ambitious, with a desire to be an early hire at a fast-growing company, with the opportunity to build out and influence a future team. You will be one of the first Rogo employees in the APAC region
1+ years of experience in customer support or user operations within a B2B SaaS or technology environment
Analytical mindset with experience using data to inform operational decisions
Exceptional organizational and prioritization skills within an ambiguous environment and high-volume queues
A passion for delivering a best-in-class customer experience and a relentless drive for operational excellence
Excellent verbal and written communication skills with a keen eye for detail
You are collaborative, organized, thoughtful, and kind
You thrive in fast-paced environments. You are high-intensity and care a lot about what you do, and you’re ecstatic to work at a startup
You are an owner. You are autonomous, self-directed, and comfortable working with ambiguity
You are ambitious. You have fun solving problems that others think are impossible
You are curious. You find joy in learning about AI, technology, and finance
