Customer Support Specialist

• As a member of our tight-knit Customer Support team, you will become a valuable partner to our growing base of private equity customers who use our software
• You will serve as a product expert, troubleshoot complex issues, and collaborate cross-functionally to deliver great customer experiences
• Seeking individuals available to work Monday through Friday, from 9:00 AM to 6:00 PM PT
• Deliver outstanding technical assistance to our customers via phone, email, and chat while taking ownership of timely solutions
• Build knowledge of our evolving software and the private markets industry in order to be a go-to expert who can share best practices and guide customers to success
• Build valuable B2B customer-facing skills by developing strong relationships with customers and acting as their trusted advisor
• Work closely with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions for our customers
• Advocate by sharing customer feedback to inform product development and software improvements
• Contribute towards cross-functional initiatives and strategic projects
• Develop and refine internal documentation, processes, and procedures
• Contribute to our positive and inclusive team culture by supporting your colleagues and sharing your knowledge and expertise

Preferred experience

• Excellent written and verbal communication skills
• Demonstrate assertiveness and perseverance when resolving customer requests
• Strong troubleshooting, problem solving, and analytical ability
• Team-first attitude, high level of empathy, and passion for helping others
• Strong technical aptitude and a desire to learn and develop new skills
• Excellent time management and organizational skills
• 2+ years of professional experience in relevant setting
• Ability and openness to work London business hours for business and customer needs
• Bachelor’s degree (Finance, Accounting, Economics, MIS, or business related degree preferred)