Beyond Co
Hiring now
Customer Support Specialist (Apprenticeship)
Hybrid · Newmarket, England, United Kingdom£17k–27kFull-timePosted 3 months ago
Beyond Co
ApplyBeyond Co
Hiring now
Hybrid · Newmarket, England, United Kingdom£17k–27kFull-timePosted 3 months ago
Beyond Co
ApplyCustomer Support Specialist - Apprenticeship
Reports to: Head of Customer Support Services
Location: Hybrid - 2 days on-site (Newmarket), 2 days WFH
Hours: 8:30 am - 5 pm with 30 minutes for lunch - 32 hours across a 4-day week (no salary sacrifice)
Salary: £16,640 – £26,500, determined by age, relevant experience, and previous apprenticeship training
Product: Wonde - https://www.wonde.com/
Who we are and what is important to us:
Beyond unifies three technology-driven brands, Wonde, Evouchers and Secure Schools.
Each brand shares a vision to reduce the friction of adapting technology, to help customers navigate an often overwhelming area and provide powerful solutions that make their everyday life easier.
The three brands run independently with the autonomy to continue to prosper, although as part of the Beyond team, you’ll join a wider, supportive environment where you’ll be able to pull on the expertise and capabilities of the group.
We do not limit ourselves to standing still. We look ahead and strive to disrupt the sector we operate in. We believe technology should not be complicated or overwhelming. It should do what it says - quickly, safely and efficiently.
Who Wonde is:
Wonde is an innovative and fast-growing ed-tech scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.
Our goal is to ensure the focus is always on the learning outcomes for the students. We do this by transforming how school data is maintained, managed and accessed by third-party applications (apps) via our simple API platform.
We are trusted by over 30,000 schools globally in the security and reliability of their technology and data.
We’re committed to changing the lives of students, teachers and parents and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.
About the Apprenticeship:
This is an apprenticeship opportunity designed for individuals who are looking to build their career within Customer Service & Technical Support while gaining structured learning and development alongside hands-on experience.
As part of this role, you will undertake the Level 3 Customer Service Specialist Apprenticeship, a nationally recognised programme designed to provide end-to-end customer service development for specialist roles.
Duration:
The apprenticeship lasts 17 months, consisting of:
Eligibility: This apprenticeship is open to candidates who meet UK apprenticeship eligibility criteria.
Throughout the programme, you will receive structured training, dedicated mentoring and protected off-the-job learning time. Your learning will directly support your development in Customer Service, stakeholder management, communication and service excellence - all within a live, evolving environment.
You will apply your learning in real time, building the knowledge, skills and behaviours required to succeed as an Associate Technical Support Specialist while contributing meaningfully to the team from day one.
Job snapshot:
As a Customer Support Specialist (Apprentice), you will be the go-to person for customer & technical engagement with schools. You will ensure the Wonde software is installed correctly and assist stakeholders with integration support and requirements. You need not worry about previous technical experience - we’re looking for a people person with the desire to learn, grow and support others.
You’ll work closely with and be supported by the wider Customer Support Services Team to learn how best to navigate your role and develop your expertise over time.
What you’ll be doing:
Throughout your apprenticeship, you will learn how to:
As part of your apprenticeship programme, you will also:
On successful completion, you will achieve a Level 3 Customer Service Specialist qualification.
Career progression: Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Associate Technical Support Specialist role within the Customer Support Services team, depending on performance and business needs.
Requirements
What we’re hoping you’ll bring:
Our Recruitment Process
We aim to keep our process straightforward, supportive, and transparent so you know what to expect at each stage:
Benefits
What you’ll get:
Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing superior customer experience.
We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.
We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:
In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme, which is tailored specifically to you and includes:
If you're selected, we'll guide you through the following checks as part of our offer process:
We're excited about finding the right person for this position! With the dynamic market conditions, we're not setting a fixed application deadline. We encourage you to apply as soon as possible, as we'll be filling the role once we find the perfect match.
At Wonde, we celebrate diversity and are committed to being an equal-opportunity employer. We welcome candidates from all walks of life. If you need any accommodations during the application process, please don't hesitate to call or email us.